Dynamics 365 CRM Administrators

2 weeks ago

Pune, India Phillips Corporation Full time

**Role Description**:
Understand the company’s policies, products, data, and information to ensure Dynamics 365 CRM is optimally configured.
- Audit, uncover, and resolve data integrity issues utilizing a variety of tools and reports.
- Design, implement, and test customizations and processes in Dynamics 365 always keeping the end user in mind.
- Collaborate with the sales and Service teams to identify best practices and opportunities and Work orders to streamline procedures. Execute these ideas from start to finish.
- Be a power user in the company to guide, train and enhance the CRM & system under the guidance of the CRM Manager
- Complete bulk imports and exports of data batch reassignment of accounts and opportunities based on organizational changes.

POSITION REQUIREMENTS:
Education and/or Experience:
1+ years of Microsoft Dynamics 365 experience or D365 certification preferred but not required.

Bachelor’s degree in Computer Science or equivalent experience.

Knowledge of Microsoft Excel, SQL, MS Outlook, Sharepoint, or Teams is a plus.

Knowledge of cloud-based Dynamics 365 is preferred.

Excellent communication and analytical skills.

Language Skills:
Ability to read and interpret documents. Ability to respond effectively to inquiries or complaints. Must possess excellent communication skills both verbally and in writing. Experience in presenting information and/or training in a professional environment is beneficial.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw conclusions.

Teamwork:
Must work harmoniously with all personnel, including all other departments, and follow all company rules, regulations, and procedures associated with professional sales/marketing methods and requirements. Must be able to work independently and collaboratively.

Regards

Deepika Mahapatra

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