Desktop Operations Administrator
2 weeks ago
What will you contribute
Responsibilities & Deliverables:
Your deliverables will include, but are not limited to, the following:
End User Computer support:
- Approve End User compute devices according to Finastra policy
- Manage Mobile Device approvals and monthly data usage per region accordingly to best practices
- Create and Manage End User Compute Standard Operating Procedures and manage according to best practices.
- Develop and manager VIP ( White Glove) procedures and processes.
- Develop, manage and support Finastra printing services globally
- Manage incidents and requests and problem management on assigned Tier 1 and Tier 2 sites
- review site inventory and assets
- Projects as assigned
- Reporting on End User KPI and CSI
Global Helpdesk Governance
- Represent Desktop Operations in Global Helpdesk Operations meetings
- Review and Govern GHD level 1 and 2 teams based on Service Responsibility matrix
- Support and manage internal escalations
- Manage and Report on GHD KPI and CSI
Required Experience:
- University degree or equivalent
- Knowledge of Desktop support
- ITIL foundations certification
- Strong interpersonal skills and motivation
- Travel with regional offices
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The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.
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