Ucce 5 to 7 Years Chennai

7 months ago


Pune Maharashtra, India Capgemini Full time

**Job Description**:
Independently work on user or high priority tickets, change requests, troubleshooting faults and interfacing with external vendors as well as internal Capgemini engagement representatives.

Gather, Understand and Successfully Translate business requirements into technical specifications.

Ready to work in rotational US Shifts.

Flexible work schedule to handle emergency outage or other situations with ability to work on or resolve issues while out of the office.

Follow existing policy procedures used to configure and maintain various portions of Cisco Telephony and their associated systems.

Analyze and standardize procedures to improve efficiency and effectiveness of contact center operations.

Coordinate effort and communication between geographically and time separated groups.

**Primary Skills**:

- Must have hands on experience and at least L2 skills in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.
- Good knowledge of Cisco UCCE, CUCM Architecture, deployment models and components.
- Good knowledge and hands on experience in Cisco UCCE Call flow scripts.
- Good knowledge and hands on experience in Cisco CVP Scripting.
- Troubleshooting at least L2 level skills UCCE, CUCM and CVP related issues.
- Good hands-on experience in VXML Gateway configuration and troubleshooting.
- Knowledge and experience in Cisco WebEx Enterprise and AWS Connect cloud telephony.
- Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).


  • UCCE L1 Support

    1 month ago


    pune, India Servion Global Solutions Full time

    Job Title: L1 UCCE Support Engineer Work Location: Pune ( Work from Office) Experience: 1 to 5 Years Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting Job Description: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Scripting knowledge for creating a new call...

  • Ucce l1 support

    1 month ago


    Pune, India Servion Global Solutions Full time

    Job Title: L1 UCCE Support Engineer Work Location: Pune ( Work from Office) Experience: 1 to 5 Years Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting Job Description: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Scripting knowledge for...

  • UCCE L1 Support

    1 month ago


    Pune, India Servion Global Solutions Full time

    Job Title: L1 UCCE Support EngineerWork Location: Pune ( Work from Office)Experience: 1 to 5 YearsKey Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshootingJob Description:Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.Cisco ICM/CCMP/CVP/CUIC & troubleshooting.Scripting knowledge for creating a new call flow and...

  • UCCE L1 Support

    1 month ago


    pune, India Servion Global Solutions Full time

    Job Title: L1 UCCE Support EngineerWork Location: Pune ( Work from Office)Experience: 1 to 5 YearsKey Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshootingJob Description:Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.Cisco ICM/CCMP/CVP/CUIC & troubleshooting.Scripting knowledge for creating a new call flow and...

  • UCCE L1 Support

    1 month ago


    Pune, India Servion Global Solutions Full time

    Job Title: L1 UCCE Support Engineer Work Location: Pune ( Work from Office)Experience: 1 to 5 Years Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshootingJob Description: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.Cisco ICM/CCMP/CVP/CUIC & troubleshooting.Scripting knowledge for creating a new call flow...

  • UCCE L1 Support

    1 month ago


    Pune, India Servion Global Solutions Full time

    Job Title: L1 UCCE Support Engineer Work Location: Pune ( Work from Office)Experience: 1 to 5 Years Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshootingJob Description: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.Cisco ICM/CCMP/CVP/CUIC & troubleshooting.Scripting knowledge for creating a new call flow...


  • pune, India Servion Global Solutions Full time

    Job Title: L1 UCCE Support EngineerWork Location: Pune ( Work from Office)Experience: 1 to 5 YearsKey Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshootingJob Description:Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.Cisco ICM/CCMP/CVP/CUIC & troubleshooting.Scripting knowledge for creating a new call flow and...


  • pune, India Servion Global Solutions Full time

    Job Title: L1 UCCE Support Engineer Work Location: Pune ( Work from Office) Experience: 1 to 5 Years Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting Job Description: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Scripting knowledge for creating a new...


  • pune, India Servion Global Solutions Full time

    Job Title: L1 UCCE Support Engineer Work Location: Pune ( Work from Office)Experience: 1 to 5 Years Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshootingJob Description: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.Cisco ICM/CCMP/CVP/CUIC & troubleshooting.Scripting knowledge for creating a new call flow...


  • Pune, Maharashtra, India Capgemini Full time

    **Job Description**: Seeking a Network Engineer highly motivated to learn & develop itself. We offer a position in a truly global international team and with extensive development opportunities. Combining network and network security technologies, the role will be around tasks related to the maintenance and security of data centers networks all...


  • Pune, India Capgemini Full time

    AWS| Cloud PMO | 5-7 yrs | Noida, Chennai, Pune, Kolkata Job Responsibilities PMO Management 2+ yrs Experience in coordinating and managing the engagement Experience in working with customers in NA or Europe region Experience in building and managing project plan[s] Communication Excellent Spoken and written skills ...


  • Pune, India Capgemini Full time

    Job Description Seeking a Network Engineer highly motivated to learn & develop itself. We offer a position in a truly global international team and with extensive development opportunities. Combining network and network security technologies, the role will be around tasks related to the maintenance and security of data centers networks all over  ...


  • Navi Mumbai, Maharashtra, India Career Choice Solution Full time

    Navi Mumbai Sales and Service Executive Job Description: As a Sales and Service Executive at REINTJES Middle East LLC, you will be working as sales and service support for Sales and Service Teams. You need to be proficient in computers, should be able to make offers and invoices for spare parts, good working knowledge of Excel and should have good...


  • Pune, India Servion Global Solutions Full time

    Job Description: #LI-DNI Managing Cisco Contact Center Operations for a Banking customer for 24 x 7 support. Experience in managing Support team with Cisco UCCE, outbound dialer, Has to work 2 Saturdays in a month as well Key Skills: Telecom Experience, Cisco UCCE, outbound dialer Location: PUN Required Experience: Min 12 yrs Positions: 1


  • Mumbai, Maharashtra, India Capgemini Full time

    **Job Description**: - **Development of eLearning courses: Design and develop engaging and interactive eLearning courses, modules, and materials in accordance with templates and brand requirements.**: - **Translation of courses: Import translated documents into existing courses and restructure layouts, as necessary.**: - **Manage reviews: Facilitate the...


  • Pune, Maharashtra, India Servion Global Solutions Full time

    Job Description:As a seasoned professional, you will be responsible for overseeing the operations of Cisco Contact Center for a prominent banking customer. This is a 24/7 support role that requires experience in managing a team proficient in Cisco UCCE and outbound dialer technology.The ideal candidate must have at least 12 years of experience in the field...


  • Pune, India Tata Consultancy Services Full time

    TCS HIRING FOR-SAM - Software Asset Manager-4-7 yrs-Chennai/puneFlexera Tool;Technical licensing on MicrosoftOracle or any other major vendorsServiceNow CMDB


  • Pune, India Tata Consultancy Services Full time

    TCS HIRING FOR-SAM - Software Asset Manager-4-7 yrs-Chennai/pune Flexera Tool; Technical licensing on Microsoft Oracle or any other major vendors Service Now CMDB


  • Pune, Maharashtra, India Capgemini Full time

    **Job Description**: - HR Global Shared Services Sr. Analysts play a crucial role in supporting HR operations and ensuring efficient and effective delivery of HR services to employees and other stakeholders. They respond to employee queries regarding HR policies, procedures, benefits, and general inquiries. They may also assist in resolving employee issues...


  • pune, India Tata Consultancy Services Full time

    TCS HIRING FOR-SAM - Software Asset Manager-4-7 yrs-Chennai/pune Flexera Tool; Technical licensing on Microsoft Oracle or any other major vendors ServiceNow CMDB