Customer Care Executive

3 months ago

Mohali, India Kalp Solutions Full time

Job Title: Customer Care Executive (International and Non-Voice Process)

Location: Mohali

**Salary**: INR 15,000 to INR 33,000 per month

Experience: Fresher and 2 years of experience

Education: 12th pass and Graduate

Immediate Joiner: Yes

Shift: 24*7

We are currently seeking enthusiastic and dedicated individuals to join our team as Customer Care Executives for our international and non-voice process. As a Customer Care Executive, you will be responsible for providing exceptional customer service and resolving customer queries through various communication channels.

**Responsibilities**:

- Handle customer inquiries and provide accurate information about products, services, and policies.
- Assist customers in troubleshooting technical issues and provide appropriate solutions.
- Respond to customer complaints and ensure timely resolution to maintain customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members and other departments to resolve customer issues.
- Stay updated with product knowledge and company policies to provide accurate information to customers.

**Requirements**:

- Excellent communication skills in English (both written and verbal).
- Ability to effectively communicate with customers and provide exceptional customer service.
- 12th pass or graduate from any discipline.
- Prior experience in customer service is preferred but not mandatory.
- Willingness to work in a 24*7 shift environment.
- Strong problem-solving skills and ability to handle stressful situations calmly.
- Positive attitude, patience, and ability to work well within a team.

**Benefits**:

- Competitive salary ranging from INR 15,000 to INR 33,000 per month, based on experience and qualifications.
- Comprehensive training and development programs to enhance your skills.
- Opportunity to work in a dynamic and multicultural environment.
- Career growth prospects within the organization.
- Employee benefits including medical insurance and paid leaves.

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 - ₹33,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

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