Customer Care Executive

6 months ago

Mohali, India FiveScribe Full time

A Customer Care Executive, also known as a Customer Service Representative or Customer Support Agent, plays a vital role in ensuring customer satisfaction and maintaining positive relationships between a company and its customers. The job description of a Customer Care Executive typically includes the following responsibilities:
**Problem Solving**: Identifying and resolving customer problems or complaints in a professional and empathetic manner. Offering appropriate solutions and ensuring customer satisfaction.

**Order Processing**: Assisting customers with placing orders, verifying order details, processing payments, and ensuring orders are correctly fulfilled.

**Technical Support**: Providing technical assistance and troubleshooting for customers experiencing product or service-related technical issues.

**Product Knowledge**: Developing a deep understanding of the company's products or services to effectively address customer inquiries and provide recommendations.

**Maintaining Records**: Documenting customer interactions, issues, and resolutions in a detailed and organized manner using customer relationship management (CRM) software.

**Escalation**: Escalating complex or unresolved issues to higher-level support or management as required.

**Upselling and Cross-Selling**: Identifying opportunities to promote additional products, services, or upgrades to customers during interactions.

**Feedback Collection**: Gathering customer feedback, suggestions, and insights to help improve products, services, and overall customer experience.

**Multitasking**: Handling multiple customer interactions simultaneously while maintaining a high level of professionalism and attention to detail.

**Adhering to Policies**: Following company guidelines, policies, and procedures when interacting with customers and handling their inquiries.

**Communication**: Communicating effectively with customers using clear and concise language, both verbally and in writing.

**Maintaining Professionalism**: Representing the company in a positive and professional manner, exhibiting patience, empathy, and active listening skills when dealing with customers.

**Team Collaboration**: Collaborating with colleagues from different departments to resolve customer issues and improve processes.

**Continuous Learning**: Staying updated on product knowledge, company policies, and customer service best practices to provide accurate and up-to-date information to customers.

**Shift Flexibility**: Being willing to work in shifts, including weekends and holidays, to ensure continuous customer support coverage.

Overall, a Customer Care Executive plays a crucial role in ensuring customer satisfaction, building brand loyalty, and contributing to the overall success of the company by providing excellent customer service.

**Job Types**: Full-time, Fresher

**Salary**: ₹14,000.00 - ₹35,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift
- US shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Mohali, Punjab (required)

Ability to Relocate:

- Mohali, Punjab: Relocate before starting work (required)

Work Location: On the road

**Speak with the employer**
+91 7888433840

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