Customer Relationship Managemet
3 weeks ago
We are seeking a talented and experienced CRM Specialist to join our dynamic team at Infratech. The CRM Specialist will play a critical role in managing and optimizing our Customer Relationship Management system to enhance our customer service and streamline our sales and marketing efforts. If you have a passion for real estate and a proven track record in CRM management, we invite you to apply.
Key Responsibilities:
**CRM System Management**: Administer and maintain our CRM system, ensuring data accuracy, integrity, and security.
**Database Management**: Manage and update customer information, segment data, and maintain organized records.
**Data Analysis**: Analyze customer data and trends to identify opportunities for improving customer engagement and satisfaction.
**Automation and Integration**: Implement automation and integration solutions to streamline processes and enhance productivity.
**Report Generation**: Generate regular reports and insights from CRM data to support decision-making.
**Customer Support**: Provide prompt and efficient customer support to resolve CRM-related issues and inquiries.
**Collaboration**: Collaborate with sales, marketing, and IT teams to ensure CRM alignment with business objectives.
**Continuous Improvement**: Stay updated on CRM best practices and technologies and make recommendations for improvements.
**Qualifications**:
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 2 years of experience in CRM management, preferably in a real estate or related industry.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho) and related tools.
- Strong analytical and problem-solving skills.
Knowledge of advance Microsoft excel
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a commitment to data accuracy.
- Results-driven and customer-focused.
**Job Types**: Full-time, Permanent
**Salary**: ₹30,000.00 - ₹45,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Gurgaon District, Haryana (required)
Ability to Relocate:
- Gurgaon District, Haryana: Relocate before starting work (required)
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