Customer Success Executive

2 weeks ago


Perungudi Chennai Tamil Nadu, India Sulekha.com Full time

**Job Description & Expectations**
- Support customer success function to drive retention and multiply business from existing customers
- Use digital channels and use them to drive awareness, visibility and content strategy for customer
- Maintain social media presence across all digital channels for customers
- Measure and report on the performance of all digital marketing campaigns
- Perform market research, strategize and create content to aid in the success of marketing campaigns
- Sustain business growth and profitability by maximizing value
- Analyze customer data to improve customer experience
- Improve onboarding processes
- Evaluate and improve tutorials and other communication infrastructure
- Manage all elements of the project such as technology, product, communications, training, development
- Collect and analyze regular reviews of the business and customers in order to better understand projects in the future and customer’s expectations
- Meetup with key stakeholders to discuss strategic logistics plans to minimize the delivery cycle to the customer
- Cross-collaboration with internal teams neutralize issues effectively and efficiently and deliver on customer KPI
- Provide customers with great experience and service, efficiently implement the procedures and policies of the company into executing an innovative process
- Mediate between clients and the organization
- Handle and resolve customer requests and complaints
- Minimize customer churn
- Aid in product design and product development

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Perungudi, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)



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