Customer Marketing Executive

2 weeks ago


Chennai Tamil Nadu, India Glory Power Solutions Pvt Ltd Full time

We are hiring for Customer Marketing Executive

**Experience**: 2+Years

**Salary**: 15K to 25K +Petrol Allowance + Incentives

**Location**: Chennai

**Shift Timing **:Day shift (Sunday off)

Two Wheeler is mandatory

**Personal qualities**:
*Strong passion for serving and understanding customers.

*Interpersonal skills to help them nurture customer relationships and work with cross-functional teams.

*Incredibly creative marketing and communication skills.

*Analytical skills to determine marketing effectiveness and ROI of customer engagement efforts

*Strategic thinker that can see beyond the day-to-day grind to help reach marketing and sales goals, create a stronger brand, and improve the customer experience

**Knowledge & previous experience**:
*Any Bachelor’s degree

*Previous Customer Service, Customer Success, or Account Management experience.

*Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy.

*Familiarity with B2B marketing, lead generation, and sales processes.

**Strategic responsibilities**:
*Build rapport with customers to increase renewals, referrals, and cross-sell and upsell opportunities

*Lead and manage customer engagement and communication programs, such as in-person / virtual events, workshops, annual conferences, awards programs, onboarding and ongoing nurture campaigns

*Connecting with customers to ensure continued education and success throughout the relationship lifecycle

*Identifying key customers that can act as a marketing channel through case studies, speaking opportunities, etc.

*Help marketing and sales meet business objectives through customer advocacy initiatives.

**Tactical responsibilities**:
*Manage and maintain engagement and advocacy programs; continually recruit new customer advocates.

*Manage a library of up-to-date customer success stories.

*Manage annual/ biannual/ quarterly customer satisfaction surveys to drive change throughout the organization.

*Develop a customer lifecycle campaign program and work with marketing operations to implement.

*Create special marketing content for account management/ customer success to help at-risk customers with training.

*Target happy customers for upsell, cross-sell, and advocacy opportunities.

*Provide product feedback given by advocates to the Product Management team.

Contact : 7358756477

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- Lead generation: 1 year (required)
- total work: 2 years (required)
- Marketing: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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