Guest Relation Executive

2 weeks ago

Singhbhum District Jharkhand, India Dhanishtha Restro Pvt Ltd Full time

A Guest Relations Executive is a vital part of the hospitality industry, responsible for ensuring guests have a positive experience during their stay. Their role typically involves:
**Guest Interaction**: Greeting guests, assisting with check-ins/check-outs, and handling inquiries, requests, and complaints promptly and courteously.

**Customer Service**: Providing exceptional service to guests, anticipating their needs, and ensuring their comfort and satisfaction throughout their stay.

**Problem Resolution**: Addressing any issues or complaints from guests effectively and finding solutions to ensure their happiness.

**Information Dissemination**: Providing information about the hotel facilities, services, local attractions, and amenities to guests.

**Coordination**: Coordinating with various departments (housekeeping, maintenance, F&B) to fulfill guest requests and ensure a seamless experience.

**Reservations and Bookings**: Assisting guests with reservations, bookings, and handling any modifications or cancellations.

**VIP Guest Handling**: Giving special attention to VIP guests, ensuring their needs are met and providing personalized services as required.

**Feedback Collection**: Soliciting feedback from guests about their experience and using it to improve services.

**Record Keeping**: Maintaining accurate records of guest interactions, preferences, and special requests.

**Sales and Upselling**: Promoting additional services or upgrades to guests to enhance their experience and increase revenue.

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Purbi Singhbhum, Jharkhand (required)

Ability to Relocate:

- Purbi Singhbhum, Jharkhand: Relocate before starting work (required)

**Speak with the employer**
+91 9661515907

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