Customer Service Executive

3 weeks ago


Gurgaon, India Empiric Marketing Solution Pvt. Ltd. Full time

Key Responsibilities:

- Respond to customer queries and customers concerns
- Provide support for data collection to enable Recovery of the account for the end user.
- Maintain a deep understanding of client processes and policies
- Reproduce customer issues and advance product bugs
- Provide excellent customer service to our customers
- You should be responsible for exhibiting the capacity for critical thinking and analysis.
- Responsible to showcase a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Skills Required:

- Effective probing skills and analyzing / understanding skills
- Analytical skills with a customer-centric approach
- Excellent proficiency in written English and with a neutral English accent
- You should be able to work on a flexible schedule (including weekend shifts)

IT WOULD INCLUDE VOICE PROCESSING AND SALES BOTH.

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you join immediately?
- Can you come to the office for a face to face interview?

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)
- sales: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)



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