Customer Service Executive

6 months ago

Gurgaon, India MechanicLane Full time

Job Summary

As a Customer Care Executive with a focus on sales and lead generation, your primary objective is to not only provide excellent customer service but also actively contribute to the growth of the business by identifying and pursuing sales opportunities. You will be responsible for engaging with potential customers, understanding their needs, and converting leads into sales.

Sales and Lead Generation

Proactively engage with potential customers to generate leads and create sales opportunities.

Identify and qualify prospects through effective questioning and understanding of customer Requirements.

Respond to customer inquiries related to sales promptly and professionally.

Provide information about products or services, addressing customer needs and concerns.

Keep track of sales leads, opportunities, and activities using CRM software.

Provide regular updates on sales pipeline status and progress.

Work collaboratively with the ops team to ensure a seamless transition of leads and information.

Provide valuable insights and feedback to enhance the overall sales strategy.

Qualification

Proven experience in sales or customer service with a focus on lead generation.

Strong communication and convincing skills.

Familiarity with CRM software and lead management tools.

Results-driven with a proven track record of meeting sales targets.

Attributes

Goal-oriented and self-motivated.

Excellent interpersonal and relationship-building skills.

Ability to work in a fast-paced environment.

Adaptability and resilience in the face of challenges.

Customer-centric mindset with a passion for exceeding customer expectations.

This job description provides a foundation for the role, and adjustments may be made to align with the evolving needs of the company.

**Salary**: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Speak with the employer**
+91 8076233891

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