Front Desk Executive
3 months ago
The Front Desk Executive is responsible for managing initial client interactions, handling inquiries across multiple platforms, and ensuring timely follow-ups and CRM updates. This role includes coordinating with the client handling team, re-engaging old inquiries, managing vendor relationships, and maintaining an organized client database.
**Key Responsibilities**:
1. Initial/Welcome Calls:
- Make initial or welcome calls to new inquiries received through various channels.
2. Direct Inquiry Management:
3. Gmail & WhatsApp Management:
- Manage and monitor client communications through Gmail and WhatsApp, responding to inquiries and follow-ups in a timely manner.
4. CRM Entry & Client Assignment:
- Register new inquiries in the CRM system with a unique ID for each customer. o Assign clients to the appropriate client coordinator for follow-up.
5. Old Inquiry Follow-ups:
- Re-initiate and make reminder calls to old inquiries, encouraging reengagement with potential clients.
6. Vendor Management & Coordination:
- Coordinate with vendors for event updates, ensuring smooth communication and timely updates for ongoing projects.
7. New Vendor Data Management:
- Manage data for new vendor tie-ups, ensuring proper records are maintained and updated.
8. Event Lab Inquiries & Plans:
- Handle inquiries related to The Event Lab, including planning and coordination for events.
9. CRM Monitoring & Follow-up:
- Ensure client coordinators initiate conversations with clients within the given TAT (60 minutes) for inquiries.
- Handle follow-up calls for inquiries when the CH team or client coordinator misses calls or messages, and update this information in the CRM.
10. Client Database Management:
- Maintain and update the client database, categorizing clients for easier tracking and efficient follow-up.
**Qualifications**:
- Proven experience in a customer service, sales, or cold calling role.
- Excellent communication skills, both written and verbal.
- Strong organizational skills and attention to detail in managing client interactions.
- Experience with CRM systems and client data management tools.
**Working Conditions**:
- Week Off: Thursday
- Flexibility to handle client inquiries and follow-ups in real-time.
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Anna Nagar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer relationship management: 1 year (preferred)
Work Location: In person
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