IT Client Support Executive

1 month ago


Visakhapatnam, India Patra Corp Full time

**IT Client Support Executive Responsibilities**:

- Strong written, oral and interpersonal communications skills.
- Delivers fanatical customer service.
- Analyze and report Client product malfunctions (for example, by testing different scenarios or impersonating users).
- Share feature requests and effective workarounds with team members.
- Follow up with customers to ensure their technical issues are resolved.
- Assist team members while communicating with Customer Support Representatives.
- Proven team player mentality.

**Requirements**:

- 3-5 Years’ Experience as Technical Support Specialist or Semi Voice IT Executive is preferable.
- Familiarity with Customer Service Oriented industry is a plus.
- Flexible in Shifts.
- Experience in help desk ticketing, Softphone and remote support tools.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience while handling tough cases.
- University degree

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Provident Fund

Day range:

- Monday to Friday

Shift:

- Evening shift
- Night shift
- Rotational shift

COVID-19 considerations:
Vaccination is mandate

Ability to commute/relocate:

- Visakhapatnam, Andhra Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Recruiting: 2 years (required)
- total work: 2 years (required)
- Recruiters & Staffing Occupations: 1 year (required)
- Health insurance



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