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Telesales Representative
4 months ago
Key Responsibilities:
- Conduct cold calling campaigns to generate sales leads and convert sales
- Follow up with customers to ensure satisfaction and build long-term relationships
- Utilize CRM software to track customer interactions and sales progress
- Handle customer inquiries and complaints, and resolve issues in a timely and professional manner
- Meet and exceed sales targets on a regular basis
- Collaborate with the sales team to ensure a consistent customer experience
- Keep up-to-date with product knowledge to effectively sell to customers
- Maintain accurate customer records in CRM software
**Requirements**:
- Proven experience as a Telesales Representative or similar role
- Excellent communication skills, both verbal and written
- Ability to convert sales through cold calling and follow-up
- Strong customer service skills
- Proficient in using CRM software and Microsoft Office
- Ability to handle customer inquiries and complaints
- Adept at problem-solving and conflict resolution
- High school diploma or equivalent; associate's or bachelor's degree is a plus
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹8,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 2 years (required)
- Sales: 2 years (preferred)
**Language**:
- Hindi (required)
- English (required)