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Telesales Representative

5 months ago

New Delhi, India SteelonClick Full time

Key Responsibilities:

- Conduct cold calling campaigns to generate sales leads and convert sales
- Follow up with customers to ensure satisfaction and build long-term relationships
- Utilize CRM software to track customer interactions and sales progress
- Handle customer inquiries and complaints, and resolve issues in a timely and professional manner
- Meet and exceed sales targets on a regular basis
- Collaborate with the sales team to ensure a consistent customer experience
- Keep up-to-date with product knowledge to effectively sell to customers
- Maintain accurate customer records in CRM software

**Requirements**:

- Proven experience as a Telesales Representative or similar role
- Excellent communication skills, both verbal and written
- Ability to convert sales through cold calling and follow-up
- Strong customer service skills
- Proficient in using CRM software and Microsoft Office
- Ability to handle customer inquiries and complaints
- Adept at problem-solving and conflict resolution
- High school diploma or equivalent; associate's or bachelor's degree is a plus

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹8,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 2 years (required)
- Sales: 2 years (preferred)

**Language**:

- Hindi (required)
- English (required)