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Telesales Representative

2 months ago

delhi, India LBS - Lotus Business Solutions Full time
Here at Lotus Business Solutions, we understand that no two clients are alike. That’s why we offer a comprehensive suite of services that are designed to meet the unique needs of each business we work with.
Whether it’s improving efficiency, reducing costs, or expanding into new markets, we have the experience and expertise to help make it happen. We take a comprehensive approach to business consulting, taking into account all aspects of our client’s operations. This ensures that the solutions we provide are tailored to Your specific needs. As a result, our clients can trust that they’re getting the best possible advice and guidance on how to achieve their goals.
We are on the lookout for a customer-oriented telesales professional who can leverage outbound and inbound calls to consistently hit sales objectives. The telesales professional at this company will be responsible for receiving incoming calls from clients, up-selling and cross-selling our products and services, maintaining a record of all the calls received and made, and assisting with enquiries from clients.
The telesales executive must also co-operate mutually with concerned teams and departments to address clients' problem areas. Our ideal telesales candidate must be able to consistently handle responsibilities in a fast-paced environment and be persuasive. Furthermore, the telesales agent should exhibit exceptional negotiation, communication, and customer service skills as well as follow sales scripts.
Telesales Job Responsibilities
Recording error-free reports of the clients' orders and accordingly processing their purchases
Closely studying the clients' preferences and needs and having complete knowledge about the company's services and products so that they can be recommended
Establishing and nurturing exceptional relationships with customers so that they stay loyal, advocate for the brand, and buy again
Making phone calls to potential and existing customers persuading them to sign up for the company's services or purchase their products
Leveraging sales scripts engineered by the company to deal with customer rejections and to drive sales
Consistently exceeding or meeting daily, weekly, quarterly, and yearly sales and call volume targets
Uncovering leads who are serious about buying and then passing on their information to the sales team
Overseeing clients' accounts to ensure that both new and loyal customers are happy with their subscriptions and/or purchases
Telesales Job Requirements
Proven ability to follow sales scripts
Proven work experience as a telesales professional
Exceptional consultative and negotiation skills
Complete mastery of MS-Office and Google Suite
Outstanding problem-solving and organizational capabilities
High school certificate, equivalent, or higher
Excellent communication skills
Bachelor's or Master's degree in communications, business administration, marketing, or similar
Additional certifications in related fields or area of expertise
Extraordinary customer service skills
Other Features
Extremely Fast Promotion Schedules
Best in-class Incentives Plan
International Clients
In House Management Training Program