Live Chat Support Executive

7 months ago

Delhi Delhi, India IO Digital LLP Full time

**Company Overview**:
**Responsibilities**:
Live Chat Support:
Engage with customers in real-time through live chat channels.

Provide prompt, accurate, and helpful responses to customer inquiries and concerns.

Guide customers through product information, troubleshooting, and issue resolution.

Customer Interaction:
Maintain a professional and friendly tone in all interactions.

Proactively assist customers to ensure a seamless online experience.

Build rapport and establish positive relationships with customers.

Product Knowledge:
Stay updated on product features, specifications, and updates.

Effectively communicate product details and benefits to customers.

Problem Resolution:
Identify and escalate complex issues to appropriate departments.

Collaborate with internal teams to resolve customer problems efficiently.

Documentation:
Document customer interactions, feedback, and common issues for continuous improvement.

Generate reports on live chat performance and customer satisfaction.

Qualifications:
Previous experience in live chat support or customer service is preferred.

Strong written communication skills with a keen attention to detail.

Ability to multitask and handle multiple live chat sessions simultaneously.

Empathetic and patient demeanor when dealing with customer concerns.

Proactive problem-solving skills and a customer-centric mindset.

**Education**:
A high school diploma or equivalent is required. Additional qualifications in customer service or a related field are a plus.

**Salary**: ₹10,006.90 - ₹20,000.00 per month

Shift:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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