Chat Support Executive

6 months ago

Delhi Delhi, India kickr Technology Full time

**Key Responsibilities**:

- Respond promptly and professionally to customer inquiries via live chat.
- Provide accurate information and resolve customer issues efficiently.
- Escalate complex queries to appropriate departments or personnel when necessary.
- Maintain up-to-date knowledge of our products and services.
- Document customer interactions and maintain detailed records of inquiries, complaints, and comments.
- Identify and suggest potential improvements to processes to enhance customer experience.
- Achieve and maintain productivity targets and performance metrics.
- Collaborate with team members and other departments to improve overall service delivery.

**Qualifications**:

- High school diploma or equivalent; a bachelor's degree is preferred.
- Proven experience in a customer support role, preferably through live chat.
- Excellent written communication skills.
- Ability to handle multiple chats simultaneously and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency with customer support software and CRM systems.
- Patience, empathy, and a positive attitude.
- Ability to work independently and as part of a team.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9205856480

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