Chat Support Executive

6 months ago

Delhi Delhi, India kickr Technology Full time

**Job Title: Chat Support Executive**

**Key Responsibilities**:

- **Customer Support**:

- Provide timely and accurate customer support via chat.
- Address customer inquiries, complaints, and issues with professionalism and efficiency.
- Resolve customer concerns by clarifying the customer's complaint, determining the cause of the problem, and selecting and explaining the best solution.
- **Product Knowledge**:

- Develop a deep understanding of our products and services.
- Stay updated on product changes, enhancements, and new features.
- Educate customers about our products and services to enhance their experience.
- **Problem-Solving**:

- Identify and escalate complex issues to the appropriate departments.
- Follow up with customers to ensure their issues are resolved.
- Track and document customer interactions and solutions in the system.
- **Communication**:

- Communicate clearly and effectively with customers.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Collaborate with team members and other departments to improve customer service.
- **Performance Metrics**:

- Meet or exceed performance targets and customer satisfaction goals.
- Continuously improve through feedback and training sessions.

**Qualifications**:

- **Experience**:

- Previous experience in a customer service role is preferred.
- Experience with chat support tools and software is a plus.
- **Skills**:

- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- **Soft Skills**:

- High level of empathy and patience.
- Strong interpersonal skills and a customer-centric mindset.
- Ability to work independently and as part of a team.
- Positive attitude and a willingness to learn.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunity for career growth and development.
- A supportive and inclusive work environment.
- Regular training and upskilling opportunities.

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 9205856480

  • Chat Support Executive

    6 months ago

    Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    5 months ago

    Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    6 months ago

    Delhi Cantt, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    5 months ago

    G.T.B.Nagar, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    5 months ago

    Shahdara, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    6 months ago

    Delhi, Delhi, India KANIMAGINE TECHNOLOGIES PRIVATE LIMITED Full time

    As a Chat Support Executive, you will be responsible for delivering outstanding customer service through online chat channels. Your primary goal will be to assist customers with product inquiries, troubleshooting, and general support. The role requires excellent communication skills, a customer-centric mindset, and the ability to work collaboratively with...

  • Chat Support Executive

    5 months ago

    Connaught Place, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    6 months ago

    Krishna Nagar, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    5 months ago

    Chandni Chowk, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    6 months ago

    Karawal Nagar, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    6 months ago

    Rajouri Garden, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    5 months ago

    Kashmiri Gate, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    6 months ago

    Hari Nagar, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    6 months ago

    Shahdara, Delhi, Delhi, India Travelsito Private Limited Full time

    are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our customers by understanding...

  • Chat Support Executive

    6 months ago

    Krishna Nagar, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    3 months ago

    Delhi, Delhi, India Triedge Solutions Full time

    Position : Chat Support Executive **Job Role**: Excellent communication skills (Verbal and Written) Pay: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Work Location: In person

  • Chat Support Executive

    6 months ago

    Tilak Nagar, Delhi, Delhi, India Travelsito Private Limited Full time

    are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our customers by understanding...

  • Chat Support Executive

    6 months ago

    Kamla Nagar, Delhi, Delhi, India Lytaura Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Contact Now** : +91 92587 38710‬ **Job Types**: Full-time, Permanent, Fresher Pay: ₹11,966.20 - ₹20,388.79 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay...

  • Chat Support Executive

    6 months ago

    Green Park, Delhi, Delhi, India Lytaura Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support - Immediate joiners will be preferred - **Contact Now**: +91 91490 13365 **Job Types**: Full-time, Permanent, Fresher Pay: ₹11,966.20 - ₹20,388.79 per month **Benefits**: - Health insurance Schedule: -...

  • Chat Support Executive

    6 months ago

    Karawal Nagar, Delhi, Delhi, India KANIMAGINE TECHNOLOGIES PRIVATE LIMITED Full time

    As a Chat Support Executive, you will be responsible for delivering outstanding customer service through online chat channels. Your primary goal will be to assist customers with product inquiries, troubleshooting, and general support. The role requires excellent communication skills, a customer-centric mindset, and the ability to work collaboratively with...