Customer Service Representative

1 month ago


Bandra Mumbai Maharashtra, India Melot Technologies Private Limited Full time

**Job Profile** - Customer Service Representative (CSR)

**Location** - BKC, Mumbai

**Exp. Required** - Min. 6 Months

**Qualification** - Any Graduation

**Workdays & Timings** - Monday to Saturday (9.00 AM to 6.00 PM)

**Job Responsibilities -**

Fresh desk (CRM rule).
- Coordinate with internal departments to ensure effective issue resolution and followup.
- Engage with agency holders and talent to address and mitigate recurring issues.
- Collect and document feedback from users and talent to drive app improvements.

experience, and a proactive, solution-oriented approach to handling user relations

and team collaboration.

**Other Requirements -**

1. Should be aware of the live streaming industry and operations

2. Should be able to communicate fluently in English & Hindi. (Other language proficiency

will be an added advantage)

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Morning shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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