
Customer Service Associate
4 weeks ago
A customer service representative is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organisation. Their responsibilities include regularly interacting with clients to address their issues, and respond to inquiries, in order to maintain solid consumer relationships.
Role And Responsibilities
Customer care representatives assume responsibility for the client’s issue and serve as the sole point of contact for all the questions regarding the troubleshooting process. This includes providing the client with information on the anticipated time of resolution to regularly provide updates on the status of the task. Additionally, they take note of any feedback from the customer that could improve their experience and pass it along to the appropriate team for organisation execution. Additional responsibilities of a customer care representative include the following:
- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
**Education**:
- Bachelor's (preferred)
Work Location: In person
Application Deadline: 15/09/2024
Expected Start Date: 01/10/2024
-
Guest Service Associate
4 weeks ago
Mumbai, India MoSahay Associate Full timeJob Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...
-
Customer Service Associate
3 days ago
Bandra, Mumbai, Maharashtra, India Skill Nitro Full timeIn this role you will be the primary contact for our Guests seeking assistance through chat & phone. You will provide prompt, courteous, and knowledgeable responses to inquiries and ensure a positive guest experience. This role requires excellent communication skills, a strong understanding of our products and services, and the ability to handle multiple...
-
Customer Service Associate
4 weeks ago
Bandra, Mumbai, Maharashtra, India Iron Buzz Full timeTeam Iron Buzz is looking for passionate **Pre - Sales** **Customer Service Associates** to identify and nurture leads, collaborating with the Resident Artists to convert prospects into loyal customers through personalized experiences. The **Prospect Alchemist** will be responsible for identifying potential clients, nurturing leads, and working closely with...
-
Customer Service
3 weeks ago
Chandivali, Mumbai, Maharashtra, India MoSahay Associate Full timeProcess: TMB-PSPLUS - Customer Service - Inbound Voice Process Job description Handling customer queries, Solving queries of customers through Voice Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Good English...
-
Customer Service Assistant
2 weeks ago
Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time**Designation**: Customer Service Associate **Process Type**: Voice **Experience**:Fresher or 6 months experience (Preferable) **Must Have: Bengali language + English (mandatory)** **Qualification**: Any Graduate/ HSC **Job Type**:Full-time **Requirements**: - Should be ready to work for the Voice process - Must have a excellent command & fluency in...
-
Customer Service Executive
2 weeks ago
Bandra, Mumbai, Maharashtra, India Talisman HR Solutions Pvt. Ltd. Full timeOur client is an American MNC Pharmaceutical Company based at BKC. - Responsible for both Inbound & Outbound calls - Timely resolution of issues within TAT - Co-ordination with Functional Associates for early response to customers - Collection / Collation of Database from Associate Function - Timely submission of Daily, Weekly & Monthly Reports - Meticulous...
-
Customer Service Associate
3 weeks ago
Mumbai, Maharashtra, India Aza Fashions Pvt. Ltd. Full time**Associate/ Sr. Associate - Customer service** - Addressing prospect customers and suggesting him range of products fitting in to his current requirement. - Manage track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management). - Actively involved in pre-sales, sales, post-sales support which includes answering...
-
Customer Service Representative
2 weeks ago
Mumbai, India MoSahay Associate Full timeAs a Customer Service Representative, you will play a crucial role in providing exceptional service to our customers. Your primary responsibility will be to handle inbound calls, understand customer needs, resolve issues, and offer effective solutions. You will be expected to maintain positive customer relations and contribute to both personal and team...
-
Customer Service Associate
4 weeks ago
Mumbai, Maharashtra, India Aza Fashions Pvt. Ltd. Full time**Associate/ Sr. Associate - Customer service** - Addressing prospect customers and suggesting him range of products fitting in to his current requirement. - Manage track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management). - Actively involved in pre-sales, sales, post-sales support which includes answering...
-
Customer Service Associate
4 weeks ago
Mumbai, Maharashtra, India Aza Fashions Pvt. Ltd. Full time**Associate/ Sr. Associate - Customer service** - Addressing prospect customers and suggesting him range of products fitting in to his current requirement. - Manage track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management). - Actively involved in pre-sales, sales, post-sales support which includes answering...
-
Customer Service Associate
3 weeks ago
Navi Mumbai, Maharashtra, India Zama Organics Full timeWe are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. - Processing and logging incoming calls into the CRM...
-
Customer Service Associate
4 weeks ago
Mumbai, Maharashtra, India Aza Fashions Pvt. Ltd. Full time**Associate/ Sr. Associate - Customer service** - Addressing prospect customers and suggesting him range of products fitting in to his current requirement. - Manage track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management). - Actively involved in pre-sales, sales, post-sales support which includes answering...
-
Customer Service Associate
4 weeks ago
Mumbai, Maharashtra, India ananta resource Full time**Job Title** - Customer Service Associate **Required Qualification** - Commerce Graduate **Location**: - Charni Road **Primary Skills - **Basic knowledge of Tally,Excellent Communication skills Less **Work Experience (Years) 1-2** **Job Description-** Designation: Customer Service Associate Location: Charni Road,Mumbai Qualification: Commerce...
-
Customer Service Associate
3 weeks ago
Mumbai, Maharashtra, India Vector Art USA Full timeJob Summary: Are you aware of USA Culture? Are you ok with Night Shifts? We are Hiring for BDM / Customer Service profile at Vector Art. We are looking for Customer Service Associate for inbound customer service operations. In this role, you will be responsible to resolve customer queries, concerns. You are expected to work very closely with...
-
Customer Service Associate
2 weeks ago
Mumbai, Maharashtra, India FINESSE STAFFING Full time**Hiring for the position of Customer Service Associate with a leading Hospitality & Retail Industry in India.** **Job Description: - ** Meet & Greeting the Guest Assist guests regarding menu items in an informative and helpful way Follow outlet policies, procedures and service standards Have knowledge of beverage lists and promotions Have to clear...
-
Customer Service Associate
1 day ago
Mumbai, Maharashtra, India Grace Staffing Services Full time**WE ARE HIRING FOR GRACE STAFFING SERVICES** **Job Title: Sr.Customer Service Associate** **Shift Timings**: US Rotational Shift (Night Shift) **Days Off**: 2 Rotational Offs **Pick or Drop**: Provided We are seeking experienced and motivated **Sr.Customer Service Associate** to join our team. In this role, you will be the first point of contact for...
-
Customer Service Associate
3 weeks ago
Pune, Maharashtra, India recruitwire service Full timeHiring talented individuals fluent in regional languages for the following positions: Languages Required: - Tamil - Malayalam - Kannada Role : Customer Service Executive **Requirements**: Excellent communication skills. Graduation is mandatory. Immediate joiners are preferred. **Salary**: Max up to 40000 ctc Location: Kharadi ( Premium Domestic...
-
Customer Service Associate
3 weeks ago
Malad, Mumbai, Maharashtra, India Talentino Full timeChatGPT **Job Description: Customer Service Associate (Work from Office)** **Company Overview**: Join our team in [industry type], providing excellent customer service across India. **Position Overview**: As a Customer Service Associate, you'll handle inquiries, resolve issues, and ensure customer satisfaction from our office. **Responsibilities**: -...
-
Customer Service Officer
3 weeks ago
Navi Mumbai, Maharashtra, India Shiv Sai Associate Full timeHandeling quaries customer handeling Pay: ₹15,000.00 - ₹20,000.00 per month **Education**: - Secondary(10th Pass) (required) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) - Hindi (preferred) Work Location: In person
-
Customer Service Associate
3 weeks ago
Mumbai, Maharashtra, India Tech Mahindra Full time**Greetings from Tech Mahindra!!!** **Tech Mahindra is hiring for Customer Service Associate at Mumbai Chandivali Location.** **Designation - Customer Support Associate** **Roles & Responsibility** - Handling customer queries via call, - Identify and assess customers needs to achieve satisfaction - Build sustainable relationships and trust with customer...