Customer Support Representative
3 months ago
Job Title: Customer Support Executive
Company: RNIT Solutions and Services Limited
Location: Hyderabad,Madhapur
Working Hours: 6 Days in a week and Every Second Saturday Would be a holiday
**Job Description**:
- Handle inbound customer calls regarding technical issues with [Products/Services].
- Provide step-by-step guidance to customers for troubleshooting and resolving technical problems.
- Diagnose software, hardware, and network-related issues and recommend effective solutions.
- Document each customer interaction, including details of the problem and the provided solution, in our CRM system.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Ensure a high level of customer satisfaction through excellent communication and service.
- Exceptional communication skills, both verbal and written.
- Patient and customer-oriented approach to problem-solving.
**Job Type**: Fresher
**Salary**: ₹8,086.00 - ₹13,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you comfortable working 6 days in a week?
**Education**:
- Diploma (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 7842770969
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