Customer Support Representative

3 months ago


Hyderabad, India RNIT Solutions Full time

Job Title: Customer Support Executive

Company: RNIT Solutions and Services Limited

Location: Hyderabad,Madhapur

Working Hours: 6 Days in a week and Every Second Saturday Would be a holiday

**Job Description**:

- Handle inbound customer calls regarding technical issues with [Products/Services].
- Provide step-by-step guidance to customers for troubleshooting and resolving technical problems.
- Diagnose software, hardware, and network-related issues and recommend effective solutions.
- Document each customer interaction, including details of the problem and the provided solution, in our CRM system.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Ensure a high level of customer satisfaction through excellent communication and service.
- Exceptional communication skills, both verbal and written.
- Patient and customer-oriented approach to problem-solving.

**Job Type**: Fresher

**Salary**: ₹8,086.00 - ₹13,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable working 6 days in a week?

**Education**:

- Diploma (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7842770969



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