Customer Support Representative

2 weeks ago

Hyderabad, India TUSA Full time

**Responsibilities**:

- Actively listen to customers' concerns, empathize with their situations, and strive to find suitable solutions.
- Provide accurate and detailed information about our products, services, and policies to assist customers with their inquiries and ensure a positive experience.
- Assist customers in troubleshooting technical issues by providing step-by-step guidance and escalating complex problems to the appropriate department when necessary.
- Maintain a thorough understanding of our product offerings and stay up to date with any updates or changes to ensure accurate and effective support.
- Document customer interactions, including inquiries, complaints, and resolutions, in the customer support database for future reference and analysis.
- Collaborate closely with other team members and departments to resolve customer issues in a timely manner and ensure a seamless customer experience.
- Continuously identify opportunities for process improvements and provide feedback to enhance customer satisfaction and operational efficiency.
- Adhere to company policies and procedures, including privacy and security guidelines, to ensure the protection of customer data.
- Strive to meet individual and team performance metrics, such as response time, customer satisfaction ratings, and first-call resolution rates.

**Qualifications**:

- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Previous experience in customer support or a related role is preferred.
- Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
- Strong problem-solving and decision-making abilities to effectively address customer concerns.
- Patience, empathy, and the ability to remain calm under pressure when dealing with challenging customer situations.
- Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail.
- Strong teamwork and collaboration skills to work effectively with colleagues across departments.
- A positive attitude and a genuine passion for delivering exceptional customer service.

Note: This job description is intended to outline the general responsibilities and qualifications of the Customer Support Representative position. It is not an exhaustive list of all duties, responsibilities, and skills required. The company reserves the right to modify, add, or remove duties and responsibilities as deemed necessary.

**Salary**: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service (preferred)
- total work (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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