Customer Support Representative

1 week ago


Hyderabad, Telangana, India Solugenix Corp Full time

Overview:


Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.

As a pioneer in IT services, we've partnered with some of the biggest global corporations across many industries.

Our history was built on a foundation of partnerships with global brands like McDonald's, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others.

Whether it's providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.


Job Title:
Customer Support Representative - Healthcare Order Processing**

Experience Required:2-3years


Location:
Hyderabad


Work Timings:
US Pacific Shifts


Responsibilities:

Job Summary:

  • Seeking an experienced Customer Support Representative who is familiar with order entry and processing procedures in HealthCare domain and can handle incoming calls to answer customer queries.

Role and Responsibilities:

  • Handles incoming calls from customers regarding orders for products.
  • Achieves SLA targets and call metrics to ensure high customer satisfaction.
  • Understands order entry and processing procedures.
  • Takes full accountability for customer satisfaction with a highly professional personality and demeanor

Key Skills:

Must be fluent in English and French (written/spoken)

  • 24 years Customer Service experience in a highvolume contact center environment.
  • Types 40+ WPM.
  • Strong written and verbal communication skills.
  • Strong phone presence: Ability to navigate through phone queues while working towards maintaining contact center metrics and building strong relationships with customers.
  • Proficiency in Windows, Excel, Word, Ticketing Systems.
  • Familiarity with SAP, SalesForce preferred.
  • Medical device experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Flexibility to work nonstandard hours on occasion

Education & Certifications:

- **- **Bachelor's degree in any field

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