Customer Service Representative
7 months ago
**Customer Service Representative - India**:
- Req ID#: 370222- Hyderabad, India, IN**Customer Service Representative - India**:
- Customer Service**About Us**:
Foundever India Pvt Ltd
- Foundever is;
- World€s Leading BPO.
- Handle 3 million contacts every day.
- 60000 Employees Worldwide.
- 145 centers in 27 countries.
- 350 clients
- 36 languages
- Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row
**Job Summary**:
Answer inbound calls within the guidlines/goals established by the client and management. Consistently acheives call quality goals in order to meet client and customer satisfaction goals.
**Primary Job Responsibilities**:
Greetings from FOUNDEVER
Foundever is hiring for International Technical Support Voice Process.
Job Details:
1. Age: 18 years to 35 years
2. Minimum Qualification Intermediate (or +2 equivalent).
3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)
4. Experience Any Under Grad or Graduate Freshers.
5. Communication skills: Exceptional Spoken skills in English
6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)
**Salary**: As per Market Standards
Experience: Any Under Grad/Graduate Freshers can apply.
Job Profile:
1. International Voice (Technical Support)
- **Responsibility**: Provide Technical Support to International Customers
- **Shift Timings**: Should be flexible to work in US Rotational Shifts.
- **Desired Skills**: Need Excellent Communication skills in English.
- Must-Have** **strong Technical Knowledge(Hardware, Software, and networking Concepts)
- **Working Days**:5 days working
- **Weekly Offs**:2 Week Offs(Rotational and Split)
- **Transport**:Home Pickup and Home Drop.
- **Rounds of Interview**:JAM, HR, Voice and Accent, Tech Test, Operations Round.
All Interviews will happen over telephonic or Skype.
You can refer your friends too
**Skills/Knowledge/Abilities**:
- Call Center experience a plus
- Provide a high quality and proactive service to both internal and external customers
**Education**:
- High school diploma or equivalent
Bachelors in a related field
**Experience Target**:
- Call Center experience a plus
**Customer Service Representative - India**:
- Take the assessment**Job Segment**:Call Center Representative, Testing, Call Center, Customer Service Representative, Customer Service, Technology
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