Client Servicing Executive

3 weeks ago


Ghaziabad Uttar Pradesh, India Tikshark Solutions Pvt Ltd Full time

Position: Client Servicing Executive

Experience: Minimum 2 years in client servicing within online/digital marketing

Salary Range: ₹20,000 - ₹30,000 per month

Location: Ghaziabad (Hybrid)

**Responsibilities**:

- Build and nurture strong relationships with clients in the realm of online digital projects, including SEO, SMO, and PPC.
- Collect regular feedback from clients and share insights for continuous development and improvement.
- Handle client queries efficiently and coordinate with the team to resolve issues promptly.
- Take ownership of revenue generation and ensure timely payment collection from existing customers.
- Collaborate with existing clients to cross-sell new services, identifying opportunities for account growth.
- Participate in client meetings alongside the Account Manager to address and resolve issues.
- Coordinate the execution of various project elements and ensure seamless project management.
- Identify and direct account growth opportunities to the Sales team for further exploration.
- Take responsibility for all aspects of project closure, including the production of comprehensive project reports.

**Requirements**:

- Minimum of 2 years of experience in client servicing within the online/digital marketing domain.
- College degree preferred.
- Good working knowledge of the business, with a focus on Project Management and Client Services activities.
- Proven experience in managing client accounts and successful project delivery.
- Ability to manage projects across multiple geographical locations.
- Demonstrated ability to consultatively engage with customers and make complex decisions efficiently.
- Broad understanding and working knowledge across a diverse range of service lines within the digital marketing space.

**Salary**: ₹20,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: Remote



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