Service Coordinator-pft-one-link, Mental Health

Ref #:916760

Specific Department and Program:one-Link

Location:Multi Site

Posted Date:Mar 28, 2023

**Posting #**: 2023-916760

**Non Union**

**Position**: Mental Health Service Coordinator

**Department**: one-Link, Mental Health Services

**Status**: Permanent Full Time

**Site**: Bristol Circle

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

one-Link, led by Halton Healthcare, is a regional system access model funded by Ontario Health as the centralized access to publicly funded addictions and mental health service providers in the Mississauga-Halton area. one-Link enables equitable access and coordinated care for individuals to receive the right combination of services, at the right time and place. Service Coordinators are responsible for managing referrals to appropriate services, ensuring every client and stakeholder receives an exceptional customer service experience.

**This is what you’ll be doing**:
Reporting to the Manager, Coordinated Access, the incumbent will work as a member of the professional team to provide the following:

- Working closely with the Mississauga Halton Central Intake program, triaging of new referrals to determine appropriate next referral management steps
- Standardized referral screening (primarily via telephone, occasionally via videoconference) including level of care assessment through a utilization management tool (the LOCUS) for addictions and mental health
- Matching clients to appropriate resources utilizing LOCUS results, service criteria, established standards, and clinical judgment
- Follow-up with individuals and referrers as required to ensure timely and appropriate system navigation
- Contribute to quality improvement initiatives to improve the services one-Link provides
- Other duties as assigned

**This is what you’ll need to do it**:
Halton Healthcare endeavors to hire individuals who are competent in their chosen profession and who exemplify our mission, vision, and values of accountability, respect, and compassion, which guide our individual behaviours and attitudes.
- Bachelor’s degree from a social service/ healthcare program
- Regulated Healthcare Professional (Registered Nurse, Social Work, Occupational Therapy) preferred
- Member in good standing with your respective regulatory body
- Minimum of 5 years recent experience providing clinical services within the addictions and mental health sector
- Broad knowledge within mental health, concurrent disorders, and addictions including withdrawal management
- Exceptional time management skills and attention to detail, including proven ability to follow complex processes, comfort with rapid change, and ease with providing a balance of efficiency and client-centeredness within brief clinical encounters
- Exceptional customer service skills, including timely response to inquiries and appropriate follow-up, following a commitment to exemplary patient experiences always
- Excellent interpersonal and communication skills with demonstrated ability to build positive relationships with internal and external stakeholders
- Demonstrated ability to work independently and as part of a multi-disciplinary team in a fast paced/high volume environment
- Bilingual (French) and/or demonstrated fluency in a second language other than English is an asset
- Knowledge of the various service systems within the Mississauga Region
- Knowledge of Meditech Expanse and/or Novari eReferral software an asset

**Date Posted**: March 28, 2023

**Internal Applications Due by**: April 4, 2023
- In accordance with Directive #6, Halton Healthcare has implemented a COVID-19 Vaccination and Management Policy. All new hires must be fully compliant with our Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process._
- In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process