Patient Flow Navigator

Ref #:922890

Specific Department and Program:Social Work & Patient Flow

Location:Multi Site

Posted Date:Jul 25, 2023

**Posting #**:2023-922890

**ONA**

**Position**: Patient Flow Navigator

**Department**: Social Work and Patient Flow

**Status**:Casual

**Site**: Multi Site

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

**This is what you'll be doing**:
As part of the Patient Flow Team, will implement system wide initiatives to facilitate the ease of patient movement through the hospital system. Working collaboratively with all teams, you will identify and resolve barriers to ensure effective flow of patients. This is a non unit producing position with administrative bed allocation responsibilities and authority to determine all bed assignments**.**
- Provide co-ordination and supervision of patient admissions, discharges and transfers utilizing Halton Healthcare flow and access tools, standards, protocols and current awareness of each units status within the hospital
- Chair daily bed meetings with the CRNs, Managers, Infection Control, Staffing Resource Team and Diagnostics.
- Facilitate the flow of patients to maximize patient throughput and ensure placement of patients in the right bed at the right time through appropriate bed allocation
- Act as a liaison between units to ensure smooth, timely and appropriate placement of admitted patients
- Ability to assess risk and support patient acuity, while considering the global needs of all patients and hospital programs
- Identify and track various Patient Flow performance metrics
- Understand demand and capacity principles and processes and works in partnership with unit staff to identify/remove barriers to help resolve challenging situations
- Develop and maintain strong, effective partnerships with all members of the health care team
- Responsibility for tracking use of over census beds using developed tracking tool
- Work in conjunction with Decision Support, Manager of Patient Flow and Director of Patient Flow to track identified metrics
- Contribute to the overall goal of timely patient transfer requests include life or limb Criticall, repatriations, inter-facility transfers and compassionate requests. Responsibilities include contacting external facilities in order to follow up on existing incoming/outgoing repatriations/bed offers, and to initiate/coordinate new repatriation requests, particularly on weekends.
- Assess and make recommendations for changes in current practice as per Halton Healthcare focus on continuous quality improvement

**This is what you'll need to do it**:
Halton Healthcare endeavors to hire individuals who are competent in their chosen profession and who exemplify our mission, vision and values of accountability, respect and compassion which guide our individual behaviours and attitudes.
- BScN degree, Masters preferred
- Current member in good standing with the Ontario College of Nurses
- A minimum of 3-5 years progressive work experience in a patient flow/leadership role in an acute care health care setting
- Proficiency with Meditech Electronic Documentation System, EDDIS and Visibility required
- In-depth knowledge of individual sites and multi-site organizational processes required
- Demonstrated experience in the development and implementation of best practice initiatives
- Proven ability to develop and maintain effective working relationships with multiple partners
- Proven ability to effectively influence change in a complex multi-site healthcare environment
- Ability to listen, engage, collaborate, negotiate, facilitate and entertain creative solutions in order to enhance patient flow organizationally
- Identifies pre-gridlock situations and utilizes the Surge Policy to support the identification of an appropriate strategy and plan of action to prevent or deal with gridlock
- Excellent organizational, interpersonal and problem solving skills
- Ability to cultivate positive working relationships with internal and external stakeholders
- Ability to think critically and respond to a rapidly-changing environment with competing demands. Maint