Career 2.0 - Us Pension Admin

3 weeks ago

Mumbai Maharashtra, India WTW Full time

We are conducting a walk-in drive for women who want to restart their career after a break.

**Career 2.0 **is WTW India’s award-winning women returner program. Launched in 2017, the program has been running successfully for over 7 years - even through the pandemic. This is a program that offers women on a career break the opportunity to restart their professional journey with us. We have hired over 60 women through the program in 2023.

Join us and benefit from the resources and support you need to rebuild a career and make an impact.

**Venue Details**: WTW, iTHINK Techno Campus, 7th Floor, A&B Wing, Off Pokhran Road No. 2, Close to Eastern Express Highway, Thane (West) - 400 607. India

**Date & Time**: Saturday, 9th March between 11 AM to 11:30 AM

**Eligibility Criteria**:

- Women who are currently on a career break
- Minimum 8+ months gap in career
- Excellent communication skills
- Full Time Graduation

**Perks & Benefits**:

- Hybrid work model (Work from Office during training if required for the role)
- Transportation (Within Boundary Limit) & Insurance Facility
- Competitive Salary
- Work Life Balance Supportive Management

The role of SME Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.

Performance Objectives:
Excellence
- Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients’ defined benefit pension schemes (e.g., benefit calculations, forms review, payment processing).
- Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
- Producing daily / weekly / monthly / quarterly managerial / Executive reports on key activities wherever required
- Providing support to the Horizontal / Vertical team on activities where required, including ad-hoc data analysis, automation, or general assistance on specific projects
- Work with the team leads to ensure that the client’s needs are met within the appropriate timelines
- Deal with queries and requests by the use of standard letters and reference to procedures.
- Recognise and fix potential problem and potential complaint cases and procedures.
- Monitor own workflow to ensure service levels are achieved.
- Manage queue, own processes & participate & additional transition activities along with prioritizing managing own workload
- Accurately perform manual calculations.
- Know and live the firm’s values.

People
- Assist the wider team in more complex / project work when required.
- Accountable for own development, identifying and raising any learning needs with Administration

Co-ordinator.
- Help grooming junior colleagues & bring them up to the speed with regards to process knowledge
- Support colleagues for holiday cover and workload peaks.
- Update and maintain skills matrix

Clients
- Help to provide an efficient, professional service to meet all client/members' needs and to promote
- the Willis Towers Watson brand.
- Develop knowledge of clients’ pension schemes.
- Work with leaders & onshore/ offshore stakeholders to meet of operations deliverables
- Build and maintain a good relationship with the clients.
- Be a point of reference for standard automated cases.
- Deal with all communications within defined quality and service standards.

Financial
- Ensure timely completion of timesheets.
- Ensure chargeable hours targets are met

Qualifications:

- Graduate

**Requirements**:

- Able to work to a high level of accuracy.
- Able to work well under pressure and meet targets.
- Interpersonal skills to include good written and verbal communication.
- Proactive & self-driven
- Customer and quality focussed.
- Intermediate Excel skills
- Bachelor’s or Master’s degree in any Major
- Experience in either DB/ DC pension administration &/or Canada/ UK/ US Pension experience essential

Knowledge/Experience:

- 5+ years

Required Mindset and Behaviours:

- Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria

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