NA – Pension Admin
1 week ago
Job Summary:
High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work.
Principal Duties/Responsibilities:
The role of an Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.
" 2 - 5 years required in US/UK Pension Administrator or Life Insurance experience "
Performance Objectives:
Excellence:
• Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients' defined benefit pension schemes ( benefit calculations, forms review, payment processing).
• Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
• Producing daily / weekly / monthly / quarterly managerial / Executive reports on key activities wherever required
• Providing support to the Horizontal / Vertical team on activities where required, including ad-hoc data analysis, automation, or general assistance on specific projects
• Work with the team leads to ensure that the client's needs are met within the appropriate timelines
• Deal with queries and requests by the use of standard letters and reference to procedures.
• Recognise and fix potential problem and potential complaint cases and procedures.
• Monitor own workflow to ensure service levels are achieved.
• Manage queue, own processes & participate & additional transition activities along with prioritising and managing own workload
• Accurately perform manual calculations.
• Know and live the firm's values.
People:
• Assist the wider team in more complex / project work when required.
• Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.
• Help grooming junior colleagues & bring them up to the speed with regards to process knowledge
• Support colleagues for holiday cover and workload peaks.
• Update and maintain skills matrix.
Clients:
• Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
• Develop knowledge of clients' pension schemes.
• Work with leaders & onshore/ offshore stakeholders to meet of operations deliverables
• Build and maintain a good relationship with the clients.
• Be a point of reference for standard automated cases.
• Deal with all communications within defined quality and service standards.
Financial:
• Ensure timely completion of timesheets.
• Ensure chargeable hours targets are met.
" 2 - 5 years required in US/UK Pension Administrator or Life Insurance experience "
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