NA – Pension Admin

1 week ago


Mumbai, Maharashtra, India WTW Full time

Job Title: Senior Advisor - Pension Outsourcing

Business Team: Retirements - Pension Administration

Job Location: Gurgaon Office

Region: North America/ Canada

Shift timing: 6:30pm - 3:30am (IST)

Job Summary:

High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work.

The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.

Performance Objectives:

Excellence

• Perform and communicate with guidance from other team members in North America, routine and
recurring plan administration tasks for clients' defined benefit pension schemes (., benefit
calculations, forms review, payment processing)

• Continuously seek to identify areas where the service to clients/members could be improved and
communicate to the Senior Administrator/Team Leader

• Deal with queries and requests by the use of standard letters and reference to procedures

• Recognize and escalate potential problem and potential complaint cases and procedures

• Seek clarification where errors are made

• Monitor own workflow to ensure service levels are achieved

• Prioritize and manage own workload and maintain a rolling schedule of objectives

• Accurately perform manual calculations

• Know and live the firm's values

People


• Assist the wider team in more complex / project work when required

• Accountable for own development, identifying and raising any learning needs with Administration
Coordinator

• Understand your role within the team

• Support colleagues for holiday cover and workload peaks

• Update and maintain skills matrix

Clients


• Develop knowledge of clients' pension schemes

• Build and maintain a good relationship with the clients

• Be a point of reference for standard automated cases

• Deal with all communications within defined quality and service standards


• Help to provide an efficient, professional service to meet all client/members' needs and to promote
the Willis Towers Watson brand

Financial

• Ensure timely completion of timesheets

• Ensure chargeable hours targets are met



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