Client Service

3 weeks ago

Mumbai, India JPMorgan Chase Bank, N.A. Full time

**Responsibilities**:

- Responsible for providing prompt and value-added inquiry services and solutions for JP Morgan Pricing Direct clients
- Handle day-to-day client inquiries and requests relating to their accounts
- Take ownership in pending cases by following up closely and providing proactive updates to clients
- Ensure risk/compliance guidelines are followed at all times while meeting client needs
- Identify and escalate issues in a timely manner
- Partner with Technology, Product and Business to improve overall client experience through system digitization and improved service delivery model
- Lead and facilitate internal stakeholder discussions and forums with clear outcomes and actions to Initiate a consistent strategy
- Own and initiate timely delivery of proof of concepts, partnering with multiple internal stakeholders
- Provide reporting and communication to senior management
- Review and understand business requirements, then determine feasibility of development, with one or more tools from the digital toolkit. The primary focus will be on opportunities using UiPath and Alteryx.
- Undertake change management/maintenance of requests for existing builds, where required.
- Ongoing coordination and communication with the business and appropriate technology teams, to ensure on-time completion of project as per requirements.

**Required Qualifications, Skills and Capabilities**:

- 6+ years' experience in financial services or a related industry sector such as professional services or technology providers,
- Experience in articulating incubation and proof of concept ideas that demonstrate value, taking through to execution
- Project management experience preferred.
- Strong development experience with UiPath and Alteryx preferred
- Ability to multi-task and proven problem solving capability with demonstrated ability to solve issues through to resolution
- A commitment to diversity and inclusivity of thought, excellence in execution, and an attention to detail across all you do

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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