Administrative Customer Support Rep Remote

4 days ago

Remote, India Cision Full time

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

The Admin Customer Support Representative is a vital position responsible for delivering consistently exceptional service and support to Cision’s U.S. customers, both internally and externally.

Overnight US EST hours of 1:00 PM-9:00PM EST (10:30PM to 7:30 AM IST)

The Admin Customer Support Representative utilizes a broad knowledge of all PR Newswire products, services and processes to provide high quality and timely tasks on a consistent basis. This team will be focused on providing administrative support to internal and external customers. The need for both outstanding communication skills and accurate tracking of client interactions is vital.

LI-Remote

**Principal duties and responsibilities**:

- Strive to be the point of resolution whenever possible.
- Provide light technical support for customers, often via internal staff such as Online Member Center support, billing support, data change requests, etc.
- Focus on quality standards and timelines to achieve team targets and objectives.
- Ability to reprioritize workload in order to ensure SLAs are met.
- Working knowledge of Distribution systems including IRIS, Online Member Center, NetSuite, Salesforce
- Utilize organizational skills to prioritize tasks and enter cases for all customer interactions.
- Actively seek out opportunities to improve processes.
- Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Finance, Technology, Sales, Product)
- Provide general account maintenance and other tasks as assigned to meet the needs of the business.
- Undertake other tasks or projects as requested by management.

**Qualifications**:

- 1-2 years of Customer Service experience.
- Ability to work in a high-pressure environment.
- Ability to work autonomously, as this will be a work from home position.
- Excellent communication skills.
- Strong technical troubleshooting and problem-solving skills.
- Knowledge of MS Office required.
- Excellent standard of spoken, written and reading English
- Ability to work overnight shift.
- Must have the ability to work 40 hours per week.
- Company holidays will align with the Cision US holiday calendar.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

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