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Customer Experience Executive

4 weeks ago

Hadapsar Pune Maharashtra, India Farmdidi Full time

**Job Location**: Pune

**About the project**:
FarmDidi is currently in an exciting phase. Being an early-stage start-up, we are trying to get an in-depth understanding of the rural didis whom we are trying to work with. The solutions we are trying to design is as good as understanding the problem.

About FarmDidi:

- The urban cities we dwell in take away the privilege of the fresh and real taste of food. Mass-produced packaged foods with manufacturing dates ranging from several weeks to months unassumingly sit on our dining tables and in our kitchen cabinets.
- We do not know the deliciousness of real food sourced directly from farms and consumed fresh. We have forgotten exactly how good food can feel - for most of us it is a childhood memory from a long time ago.
- Farm Didi’s journey starts from the farms of India and the rural women who tend to those lands that feed us all. These farmer women pick the choicest of raw ingredients, carefully put them together in their kitchens and prepare amazing food. While our farmer women are experts at picking and making great food, they do need a helping hand in finding customers like you and me, telling you what great things are cooking in their kitchen and understanding what matters to you, what you would appreciate and in packing and sending it across to you.
- Farm Didi helps them out and brings these delicacies to you. All Farm Didi products are 100% natural, authentic, with ingredients sourced directly from farms, and have no preservatives or artificial substances. We reinvest a major portion of what we earn in empowering Didis who work with us.

In short, everything that comes from FarmDidi is straight from the farm, straight from the heart and what we get, goes right back there

**Job Overview**:
To be successful as a customer experience executive, you should display excellent interpersonal and communication skills as well as a professional appearance. You should also be capable of responding to uncertain queries with utmost professionalism and be a mascot of the brand at all times.

**Key Responsibilities**:

- Interact with customers on daily basis and share information as needed
- Coordinate with other departments to reply to customers in a time-bound manner
- Generate & maintain customer master from data from e-commerce channels, digital sales orders
- Understand and continuously train themselves under guidance of line manager about company products & policies

**Preferred Qualifications**:
We are looking for someone with:

- Prior experience in a client or consumer facing role (full time/part time)
- Good command on English, Hindi & Marathi
- Working knowledge of MS-Office tools & basic computer skills
- Ability to take ownership of their work
- Curiosity to investigate and solve problems

**Terms & Conditions**:

- Working days for this role will be 6 days a week.

**Salary**:16k-20k

**Job Timings**:09.30am-06.30pm

**Contact Person**: Bhagyadeep
(7420902271
)

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8275305138

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