Customer Experience Executive

2 weeks ago

Pune, Maharashtra, India SKF Full time

Requisition ID:

Job Category:
Sales & Customer Service- Career level: Specialist- Contract type: Permanent- Location: Pune, IN
About SKF
SKF started its operations in India in 1923.

Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services.

Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.


SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability.

With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.


  • SKF India has been recognized as a "Top Employer 2024" by the Top Employers Institute, acknowledging excellence in People Practices._

About Automotive

SKF Purpose Statement
Together, we re-imagine rotation for a better tomorrow.

By creating intelligent and clean solutions for people and the planet

JOB DESCRIPTION

Job Title:
Customer Experience Executive

Reports To:
Customer Experience Manager

Role Type:
Individual Role

Location:
Gurgaon

KEY PURPOSE OF THE JOB

  • To ensure customer centric approach by engagement with Customers (OEM's) and to be responsible for achieving customer satisfaction.
  • Proactively meet customer expectations around "Order Management & Fulfillment", "Near Real time Visibility", "Digital & Tech enabled ways of working" thereby making SKF a "Preferred Partner".

KEY RESPONSIBILITIES

  • Ensure efficient and accurate handling of customer orders / schedules and distributor queries based on the contract entered in the system.
  • Ensure efficient order management through designed tool.
  • Monitor the progress and ensure complete execution of the order till delivery to customer.
  • Coordinate with supply chain planner (domestic & overseas) as and when required for timely delivery of material and to ensure no line stoppage at customer end.
  • Support CS Manager, Key Account Managers/Sales Managers/Unit Head to achieve monthly/quarterly and yearly targets of the business unit.
  • Create and update Customer & Product master in the system.
  • Implement various customer and distributor engagement initiatives from CS point of view.
  • Proactive approach to handle customer & distributor complaints and acknowledge the same through corrective and preventive actions.
  • Handson to use multiple platforms for efficiency.
  • Identify and implement process improvements.
  • Generating MIS reports on a weekly and monthly basis (sales report etc.) Also provide inputs for reporting from time to time.

KEY INTERFACES
***:

  • Customers
  • KAM
  • Segment Head
  • Business Unit Head
  • Factory Supply Chain Planners
  • Logistics & Demand Chain
  • Controlling head
  • Overseas Factories
  • Application Engineers

KPI's

  • TAT
  • Customer Response Time


 Order Management
  • OTIF
  • Order Processing Time
  • Complaint Management (SER & DER)
  • Increase SOB with key accounts by using factory capacities, inventories, opportunity sale
  • Create Future ready CS & Leadership pipeline with IDP.

COMPETENCIES

  • Excel at analyzing issues and problem solving by using proven systems and practices to systematically analyze information collected from various sources.
  • Ability to make decisions or lead a good decisionmaking process.
  • Stakeholders Management & Collaborative approach
  • Project / Programme Management knowledge
  • Leading team and leadership qualities (Clarity, Simplicity, Passion & Empathy)
  • Knowledge of commercial terms, taxes, contracts, orders, and sales transactions.
  • Knowledge in material management forecasting, scheduling, planning and execution
  • Experience in solving customer complaints, complex situations,
  • Excellent verbal and written communication skills
  • Stakeholder management
  • Accountability for own set of customers and business

PROFILE OF THE JOB HOLDER

  • 1 3 years of experience with bachelor's from a recognized university.
  • Knowledge of Order Fulfillment, Supply / Demand Chain planning, Warehouse and Transportation procedures.
  • Basic finance knowledge.

  • Executive - Customer Experience

    2 weeks ago

    Pune, Maharashtra, India Mahindra Lifespace Developers Ltd. Full time

    Executive - Customer ExperienceDate:14 Feb 2024Location:Pune - Regional, Pune - Regional, INCompany:Mahindra Lifespace Developers Ltd.Job Purpose Principal Accountabilities Performance Measure of Success Key Relationships Qualification and Experience

  • Customer Experience Executive

    2 weeks ago

    Pune, Maharashtra, India B.Uri Motors Pvt. Ltd. Full time

    Job Description Job Summary: You are responsible for bringing and retaining the After-Sales business with dealership. You are responsible forestablishing and maintaining a personal contact with the customer over the lifecycle of his vehicle and keep the customerloyal to the brand. You provide the customer with primary information and solutions on products...

  • Head of Customer Experience

    2 weeks ago

    Pune, Maharashtra, India Rohan Builders Full time

    Key ResponsibilitiesDeveloping and executing a comprehensive strategy to enhance customer experience in line with company goals and values.Leading diverse teams to identify ways to improve the customer journey and spearhead initiatives that increase customer satisfaction and loyalty.Defining key performance indicators (KPIs) and metrics to gauge the impact...

  • Marketing Executive

    2 weeks ago

    Pune, Maharashtra, India Phi Design Experience Full time

    (Hybrid):Job descriptionResponsibilities: Developing and improving marketing plans unique to different products and services as per the requirement of Design Agency Conceiving and improving existing marketing strategies Networking with influencers, Collaborators, suppliers, Prospective partner organizations and other business stakeholders Conducting...

  • Customer Experience Associate

    2 weeks ago

    Pune, Maharashtra, India Full Potential Solutions Full time

    Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Metro Manila, Philippines, and Chennai, India. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees.We...

  • Customer Experience Associates

    2 weeks ago

    Pune, Maharashtra, India Full Potential Solutions Full time

    Overview:Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Metro Manila, Philippines, and Chennai, India. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our...

  • Customer Experience

    2 weeks ago

    Pune, Maharashtra, India Allianz Full time

    Job Description:Not available at the momentSkills Required:Good interpersonal skills and communication skills; MIS ReportsDesirable Skills:Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language.

  • Customer Experience

    2 weeks ago

    Pune, Maharashtra, India Allianz Full time

    Job Description: Not available at the momentSkills Required: Good interpersonal skills and communication skills; MIS Reports Desirable Skills: 1.Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language.

  • Customer Care Executive

    1 month ago

    Pune, Maharashtra, India timesjobs Full time

    Customer Care ExecutiveExperience: 0 yrsLocation: PuneCustomer Care ExecutiveCustomer care executive UK Day Shift fixed shift fixed office 2 ways cab available salary upto 6lpa Excellent communication skills OnlySalary: Best in the IndustryIndustryKeyskills

  • Customer Care Executive

    2 weeks ago

    Pune, Maharashtra, India timesjobs Full time

    Customer Care ExecutiveExperience: 0 yrsLocation: PuneCustomer Care ExecutiveCustomer care executive UK Day Shift fixed shift fixed office 2 ways cab available salary upto 6lpa Excellent communication skills OnlySalary: Best in the IndustryIndustryKeyskills

  • Customer Care Executive

    4 weeks ago

    Pune, Maharashtra, India timesjobs Full time

    Customer Care ExecutiveExperience: 0 yrsLocation: PuneCustomer Care ExecutiveCustomer care executive UK Day Shift fixed shift fixed office 2 ways cab available salary upto 6lpa Excellent communication skills OnlySalary: Best in the IndustryIndustryKeyskills

  • Customer Care Executive

    2 weeks ago

    Pune, Maharashtra, India Robu Full time

    Job Summary:Experience:1-2 Years** (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experience will be preferred).Salary Range CTC: Rs.2,38,094/- per annum to Rs.3,00,343/- per annum.Educational Qualification: Any Graduate, Under-Graduate, 12th passed.Required Skills: Fluent communications skills: English (Both verbal and written)....

  • Customer Experience Job Template

    2 weeks ago

    Pune, Maharashtra, India Allvue Systems Full time

    About Allvue:We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We're looking for ambitious, smart, and creative individuals to join...

  • Associate Customer Experience Operations

    2 weeks ago

    Pune, Maharashtra, India Hirearchy Full time

    Roles and ResponsibilitiesRole & Responsibilities Coordinate with crossfunctional teams for data collection, data aggregation, content creation and qualitychecks for business review decks Collaborate with CX Managers to project manage planning, delivery, and reporting of business review decksand action items Collaborate with CX Ops Leads/Managers to define...

  • Customer Care Executive

    2 weeks ago

    Pune, Maharashtra, India AimCab Pvt Ltd Full time

    Also known as a customer service executive, customer support executives manage a team of customer support representatives and maintain customer satisfaction. They ensure that the team is adequately trained to promote excellent customer service.A customer care executive is a professional responsible for communicating the how's and why's regarding service...

  • Customer Service Executive

    2 weeks ago

    Pune, Maharashtra, India Abacus Consultants Full time

    - 3 years:Any Graduate:**Voice Porcess Inbound Cross Sell**:4 lkh ~ 4 lkh:Designation Senior Executive Exp 13 years Location Koregaon Park, PunePOSITION DETAILSPosition Title/Functional DesignationExecutive/ Senior ExecutiveCompanyPoonawalla Fincorp LtdDivision / DepartmentCustomer ServiceLocationCorporate OfficePrincipal AccountabilitiesManage Calls...

  • Customer Care Executive

    2 weeks ago

    Pune, Maharashtra, India Lotus Hospital Full time

    Urgent hiring Customer Care Executive for reputed multispeciality hospital at Pune.Qualification : Any Graduate/ Post Graduate/ Diploma in Aviation or Hotel Management etc.Job Description:Customer Care Executive from Healthcare/ Insurance/ Hospital backgroundSalary : Rs.20,000/- Rs.25,000/- (Subject to Experience, Qualification & Current CTC).Notice Period :...

  • Customer Care Executive

    1 month ago

    Pune, Maharashtra, India Infinites HR Services Full time

    Apply for Customer Care Executive, Career Progress Consultants in Pune for 0 - 3 Year of Experience on

  • Customer Care Executive

    2 weeks ago

    Pune, Maharashtra, India Infinites HR Services Full time

    Apply for Customer Care Executive, Career Progress Consultants in Pune for 0 - 3 Year of Experience on

  • Customer Care Executive

    4 weeks ago

    Pune, Maharashtra, India Infinites HR Services Full time

    Apply for Customer Care Executive, Career Progress Consultants in Pune for 0 - 3 Year of Experience on