Customer Care Executive

7 days ago

Pune, Maharashtra, India Robu Full time

Job Summary:

Experience:1-2 Years** (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experience will be preferred).

Salary Range CTC:
Rs.2,38,094/- per annum to Rs.3,00,343/- per annum.

Educational Qualification:
Any Graduate, Under-Graduate, 12th passed.

Required Skills:

  • Fluent communications skills: English (Both verbal and written).
  • Ability to listen and active problemsolving skills.
  • Good interpersonal skills.
  • Ability to handle pressure.
  • Basic Computer Knowledge, MS-Word/Excel/PowerPoint.

Gender:
Male/Female (anyone can apply).

Job Responsibilities and Duties:

The responsibilities & duties of the
Customer Care Executive would be:

  • To handle the customer queries and escalations systematically, providing them with the best solutions.
  • New customer addition and customer retention.
  • Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide a resolution.
  • The followup to ensure that appropriate actions are taken on customers/clients' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigations.

Benefits:

  • Limited Calls. No heavy call flow level, per day (mostly less than 40).
  • Day Shift only.
  • Semivoice process (mails + calls), good exposure to handling customer grievances, process improvement along with regular routine work.
  • Health Insurance (cover worth Rs. 3 lakh) on completion of probation period of 6 months.
  • 1 Fixed Weekly-Off (Sunday) and 2nd Weekly-Off will be Rotational (rotational off changes on weekly basis).

Job Features:

  • Designation
  • Customer Care Executive
  • Qualification
  • Any Graduate or Under-Graduate, 12th passed.
  • Gender
  • Male/Female (anyone can apply).
  • CTC / Salary Range
  • Rs.2,38,094/ per annum to Rs.3,00,343/ per annum.
  • Experience 12 Years (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experience will be preferred).
  • Job Location
  • Dighi, Pune

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