Customer Success
2 weeks ago
**Roles and Responsibility**:
- Own overall relationship with assigned clients, which include: Client. On-Boarding, increasing
adoption, ensuring retention, and satisfaction.
- Establish a trusted/strategic adviser relationship with each assigned client and drive continued
value of our product.
- Develop and nurture customers for advocacy.
- Work with clients’ aid the customer in achieving their goals.
- Work to identify and/or develop up-sell opportunities.
- Advocate customer needs/issues cross-departmentally.
- Build relationships to further upsell/ generate references & testimonials
- Accountable for the overall health of a Customer
**Skills**
1. Min 1 Year of B2B Customer Success experience is must
2. Excellent written and verbal communication (Regional language fluency must)
3. Having technical experience will be a good add-on
4. Should be open for travels at customer locations (min 7 days in a month)
**Salary**: ₹211,603.12 - ₹600,000.12 per year
**Benefits**:
- Work from home
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Expected Start Date: 05/05/2023
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