Technology Business Systems Associate

5 months ago

Hyderabad Telangana, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking a Technology Business Systems Associate

**In this role, you will**:

- Participate in researching, evaluating and investigating low complexity transactions and data to meet business requirements
- Review basic technical business problems that can be resolved with automated systems related to low-risk tasks and deliverables
- Receive direction from supervisors and exercise judgement within defined parameters in the development of guidelines for the use of result tracking systems
- Coordinate project plans, schedules, budgets and provide information to managers, functional colleagues and stakeholders within technology business systems operations
- Interact with experienced Business Systems Consultants on revising existing automated systems that are cost effective and meet business requirements
- Work with user groups to provide training, resolve questions, assess user needs, and make necessary changes to the database

**Required Qualifications**:

- 6+ months of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- Production support
- Investigation of complex technical production issues
- Research and remediation of moderate to complex ACH requests
- Ad hoc data requests
- Building and maintaining reporting and dashboards in Tableau
- Write test scripts and test ACH System code prior to it going into production
- Act as Subject Matter expert on conference calls with internal partners
- Identify and submit recommendations for ACH System improvements
- Service Now request fulfillment
- Inquiries received via ACH Operations, Systems, Product, or other channels
- Point of escalation for ACH
- Lead production issues and determine use of MIM
- Liaison with systems and developers for research, testing, or issue resolution
- Log production issues for reporting
- Communication of issues: On-going, resolution, and root cause
- Direct customer support on customer specific needs
- Augment production staff in BCP situations
- Production defect oversight
- Data and impact lists for production impacts
- 24/7 On-call support
- Project support
- ACH processing and operational SME
- Assist with development of User Stories and test scripts
- User Testing
- Post production validation and monitoring
- Data gathering and analysis
- Determine population and provide contacts for Communication of functional product changes or production incidents
- Business Continuity
- Complete required annual BCP training
- Complete required testing, documentation, and approvals per enterprise BCP guidelines
- Collaborate with IT and businesses on recovery planning
- Business support for infrastructure changes
- Network connection changes
- Major Systems upgrades

**Posting End Date**:
**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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