Technology Operations Associate

1 month ago

Hyderabad Telangana, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking a Technology Operations Associate.

**In this role, you will**:

- Participate in and support implementation of business solutions
- Determine the impact of changes made to existing hardware, software, and schedules
- Review tactical issues, policies or procedures for which answers can be quickly obtained
- Monitor all the scheduled batch jobs and work on fixing in case of failures
- Audit complex critical systems delivery for business processes
- Determine the impact of new products and tools implementation across the business and mitigates potential issues
- Present recommendations for resolving more complex situations
- Provide technology information managers, functional colleagues and stakeholders

**Required Qualifications**:

- 6+ months of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- 2 year degree or equivalent combination of education and work experience
- 4 year degree preferred
- 5 years technical support or directly related experience working in a similar technical environment
- 3-5 years of Technical/Desktop Support experience within a busy, high volume call environment
- Proven track record in a desktop technical support environment
- Strong communication skills; Excellent English (Written and spoken)
- Strong customer service, analytical, and problem resolution skills.
- Is understanding of and sympathetic to client requirements
- Enterprises Mobility implementation and troubleshooting (iPhone, iPad's and Blackberry devices)
- Basic understanding of Virtual Desktop
- Experience performing remote support
- ITIL/HDI Training/Certification

**Posting End Date**:
24 Oct 2024
**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Wells Fargo Recruitment and Hiring Requirements**:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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