Associate - Reservations

3 weeks ago

Gurgaon, India The Postcard Hotel Full time

**Associate - Reservations**

Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue targets.

**What is in it for you**:

- Opportunity to learn and grow in a fast pace growing Hotel Brand.
- Major growth opportunities as the company is in a growing phase.
- Opportunity to develop your talent with highly skilled management.
- Ability to be creative in your job and develop the necessary skills in the limits of company’s policy and SOPs.

**What you will be doing**:

- Having knowledge of basic Reservation Procedure for hotels & resorts.
- Responsible for calls and queries received.
- Allocate daily tasks to Reservations staff.
- Review reservation book daily.
- Responsible for implementation of policies and procedures.
- Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
- Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis.
- Identify Top Producing Accounts ensure proper recognition by Reservation staff.
- Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
- Ensure special handling of repeat guests and VIP guests.
- Observes and ensures that proper telephone manners are maintained at all times
- Monitors and coordinates group reservations activity with the Sales Department and Reservation Manager.

**Your experience and skills include**:

- Service focused personality is essential and a passion for everything in reservations.
- Strong interpersonal and problem-solving abilities.
- Handling Guest calls and developing long term relation with guests in the best manner.
- Basic knowledge of reservations operation.
- Zeal to grow and patience to learn.
- Should be able to handle multiple tasks in smooth manner.
- Should have good communication skills.

**Salary**: ₹10,979.59 - ₹21,994.96 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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