Reservation Executive

1 week ago


Gurgaon, Haryana, India Holiday Inn Express (Unite of Barque Hotels Pvt Ltd Full time

To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.

At Holiday Inn Express we want our guests to relax and be themselves which means we need you to:

  • Be you by being natural, professional and personable in the way you are with people
  • Get ready by taking notice and using your knowledge so that you are prepared for anything
  • Show you care by being thoughtful in the way you welcome and connect with guests
  • Take action by showing initiative, taking ownership and going the extra mile

Duties and responsibilities

Financial returns:

  • Sell the hotel products and services using upselling and suggestive selling techniques
  • Prepare and execute action plans which increase reservation sales and associated business
  • Record special billing arrangements for groups and conventions
  • Liaise with Guest Service Leader or Finance Manager for all reservations requiring credit approval
  • Maintain knowledge of special rates/ offers/ promotions
  • Monitor reservation levels and inform Managers of current and future occupancy rates
  • Prepare reports as requested (eg to travel agents, business houses etc)
  • Prepare reservation sales reports

People:

  • Promote the Holiday Inn Express 'one team approach' and reliable service through daily communication and coordination with all team members.
Works with superior on manpower planning and management needs.

  • Works with superior in the preparation and management of the Department's budget

Guest Experience:

  • Answer any guests' enquires practically and simply in adherence to brand standards.
  • Handle guests' complaints appropriately adhering to brand standards or direct them to GSL's.
  • Reliably handle all special needs and requests of guests and repeat visitors.
  • Process amendments to reservations such as extensions, early departures,
  • Manage "no show" reservations by investigation and recording of same
  • Accept wait list reservations
  • Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviours, hallmarks and license agreement mandates.
  • Handle Telephone Enquires efficiently and effectively

Responsible Business:

  • Demonstrate awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Support the hotel's corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives.

Qualifications and requirements

Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field.

2 years related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience.


Salary:
Up to ₹35,066.94 per month

Benefits:

  • Food provided
  • Health insurance
  • Leave encashment
  • Provident Fund

Experience:

- total work: 1 year (preferred)

Ability to Commute:

  • Gurgaon, Haryana (required)

Ability to Relocate:

  • Gurgaon, Haryana: Relocate before starting work (required)

Work Location:
In person

  • Gurgaon, Haryana, India Zostel Full time

    NUTS AND BOLTS OF THE JOB:Report to the Reservations Team Be responsible for managing Reservation enquiries for both Groups and Individual travelers Ensure all sales enquiries from groups and individual customers are handled promptly in line with service level agreements Work in partnership with your reservations team colleagues to manage a portfolio of...


  • Gurgaon, Haryana, India Eight Continents Hotels and Resorts Full time

    A reservation executive typically works in the hospitality industry, often in hotels, resorts, or travel agencies. Their primary responsibility is to handle reservations and bookings for guests or clients.Here's a description of their role:Reservation Management : Reservation executives manage the booking process, ensuring accuracy and efficiency in handling...


  • Gurgaon, Haryana, India ZiT Car Rental Full time

    Full Time GurugramExecutive Reservation & OperationLocation - GurgaonEducation - Minimum graduateJob profile - Good communication skills, Basic Computer knowledge, Polite with a positive approach, comfortable with the rotational shift,Job Features: Job Category Operation, Reservation Car Rental Reservation & Operation


  • Gurgaon, Haryana, India RESORT DE CORACAO Full time

    Plan the room reservations. Ensure proper selling techniques and strategies are utilized to maximize room revenues. Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.Salary: From...

  • Reserving Actuary

    1 week ago


    Gurgaon, Haryana, India XL Catlin Full time

    Flexible Work Eligible: Flexible Work ScheduleDISCOVER your opportunityRisk Management Reserving ActuaryGurgaon, Haryana, INDIAThis position is part of the AXA XL Risk Management team which is organized in several Centers of Excellence (Actuarial Risk, Underwriting Risk, Risk Governance and Control, Financial and Market Risk and Catastrophe Risk). This role...


  • Gurgaon, Haryana, India ZiT Car Rental Full time

    Full Time Gurugram Posted 3 years agoLocation - GurgaonEducation - Minimum graduateJob profile - Good communication skills, Basic Computer knowledge, Polite with a positive approach, comfortable with the rotational shift,Job Features**: Job Category Operation, Reservation Car Rental Reservation & Operation


  • Gurgaon, Haryana, India ZiT Car Rental Full time

    ZiT Car RentalFull TimeGurugramPosted 3 years agoWe're Committed to YouExecutive - Reservation & OperationLocation - GurgaonEducation - Minimum graduateJob profile - Good communication skills, Basic Computer knowledge, Polite with a positive approach, comfortable with the rotational shift,Job FeaturesJob Category Operation, ReservationCar Rental Reservation...

  • Nexus | Executive

    1 week ago


    Gurgaon, Haryana, India GroupM Full time

    Description Position at GroupM Nexus Executive - Reservation BuyingGroupM Nexus, GurgaonOverview of job If you live and breathe digital marketing, we want to talk to you. We are looking for an Executive - Reservation Buying to develop, track and optimize digital marketing campaigns.You should have a strong grasp of current digital ecosystem, platform...

  • Executive Assistant

    1 week ago


    Gurgaon, Haryana, India TRS Staffing Solutions Full time

    LOCATION- India GurgaonJOB SKILLSFinance, HR and AdministrationTYPEContractJOB IDSALARY Negotiable Maintaining calendars and set up meetings (including selection of date, time, and location) internal and external meetings. Manage information flow in timely and accurate manner.Prepare correspondence, reports or other assigned documentation.Responsible for...

  • Admin Executive

    1 week ago


    Gurgaon, Haryana, India Instalimb, Inc. Full time

    Job Description Instalimb is seeking a dedicated and skilled Admin Officer to join our team. The Admin officer will play a crucial role in supporting the smooth functioning of our organization by handling a range of administration tasks. Job Description:Responsibilities: General Administrative Support: The Administration Executive will assist in day-to-day...


  • Gurgaon, Haryana, India KPMG Full time

    Job DescriptionWe are recruiting a Life Actuarial Executive in the Actuarial Services team. The responsibilities of Executive will include:Primary ResponsibilitiesActuarial Audits: Audit of the client's half-yearly and yearly valuation systems for true and fair view.IFRS current and proposed IFRS 17 [Assumptions, methodology, controls and results] review. UK...


  • Gurgaon, Haryana, India KPMG Full time

    Job DescriptionWe are recruiting a Life Actuarial Executive in the Actuarial Services team. The responsibilities of Executive will include:Primary ResponsibilitiesActuarial Audits: Audit of the client's half-yearly and yearly valuation systems for true and fair view.IFRS current and proposed IFRS 17 [Assumptions, methodology, controls and results] review. UK...


  • Gurgaon, Haryana, India KPMG Full time

    Job DescriptionWe are recruiting a Life Actuarial Executive in the Actuarial Services team. The responsibilities of Executive will include:Primary ResponsibilitiesActuarial Audits: Audit of the client's half-yearly and yearly valuation systems for true and fair view.IFRS current and proposed IFRS 17 [Assumptions, methodology, controls and results] review. UK...

  • Ticketing Executive

    1 week ago


    Gurgaon, Haryana, India Flights Guru Full time

    NOTE -: Only TRAVEL INDUSTRY experienced folks need to apply. AMADEUS is mandatory, Reissuance manually is important.Job Description: Ticketing Executive (Travel Company)Responsibilities:- Ticket Reservations & PNR Booking: Handle ticket reservations/bookings for domestic and international flights, ensuring accuracy and timely booking.- Ticket Issuance &...


  • Gurgaon, Haryana, India IndiGo Full time

    Executive- Distribution: · Responsible for B2C OTA support function, be the point of contact for all B2C OTA'S for all Product and Integration related matters · Responsible for creating and maintaining distribution related MIS · Responsible for monitoring all OTA'S domestic and International to check the availability and accuracy of IndiGo's content ·...

  • Executive Assistant

    1 week ago


    Gurgaon, Haryana, India Taboola Full time

    Taboola is looking for a self-motivated, strong and organized Executive Assistant to join our newly created EA shared services team to support our Senior Management globally from our Gurgaon office location.This position is right for you if you have high energy, plenty of motivation, excellent communication skills, and superb attention to detail. This is a...


  • Gurgaon, Haryana, India Ahuja Residences Full time

    Job Information:IndustryHospitality***Work Experience2-5 Years***Salary20-25K/Month***CityGurgaon***State/ProvinceHaryana***CountryIndia***Zip/Postal Code122002***TITLE Front Office ExecutiveLOCATION Gurgaon/Delhi/PunePOSITION Full timeAt Ahuja Residences we have a strong network of Front Office Executives. Our team includes staff with experience gained with...

  • Ticketing Executive

    1 week ago


    Gurgaon, Haryana, India Adam vacations Full time

    TicketingDescriptionWe're looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation Agent you must be able to work with mínimal...


  • Gurgaon, Haryana, India HRhelpdesk Full time

    About the company - Company is seeking a Sales Specialist with an understanding of marketing as well.Responsibilities:Sales & Lead Generation:• Identify and engage potential B2B and B2C clients, promoting our specialized travel solutions including corporate programs and group tours.• Negotiate and finalize contracts to secure beneficial...


  • Gurgaon, Haryana, India Raheja Developers Ltd Full time

    We are Hiring For the Male Executive Assistant to CEO Act as the point of contact among executives, employees, clients and other external partnersRoles and Responsibility- This individual exhibits a high level of professionalism and possesses excellent written and verbal communication skills and interpersonal skills.- This individual is a self-starter,...