Reservations Associate

1 week ago

Gurgaon, Haryana, India The Indian Hotels Company Limited Full time

Job Responsibilities

Create and maintain allotments Record and analyse guest questionnaires on a monthly basis Ensure accuracy of guest history and client profiles in Data Base Track market codes Load and maintain rates in reservation system Maintain rate in Website Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources Manage GDS close out/opening-up dates, if applicable Ensure all Groups are contracted Conduct market research and analysis Report on competitor activity Participate in preparation of strategic plans for the hotel Access and assess sales and marketing data Prepares and administers detailed induction program for new staff Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through ongoing training Regularly communicates with staff and maintains good relations Co-ordinating the preparation of the departmental annual budget Controls and monitors departmental costs on an ongoing basis to ensure performance against budget Participates in preparation and planning of sales force goals and objectives

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