Pa - Voice Experience in Dispute + Chargeback +

4 weeks ago

Noida Uttar Pradesh, India Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better._
- Welcome to the relentless pursuit of better._

**_ _**
- In this role, you have to process execution and documentation. Process execution would entail working on tasks, which are mostly well-defined and routine. Your work area would also require doing data transactions and interaction via calls. As part of operations team, your contribution would also come in form of sharing knowledge and standard methodologies which you follow so that both you and the team gain from each other._
- You should be Detail oriented and have shown delivery of high quality output with strong focus on fulfilling customer needs and requirements_
- Able to balance change with ability to adjust to changes in systems & process readily and are Resilient i.e. balance pressure from a variety of factors and situations._

**_ _**
- Responsibilities_
- In Loan Preparation team, will be responsible for_
- _Executing pre-defined tasks with minimum supervision_
- _Execute transactions and complete the assigned routine tasks within specified time frames and meeting the agreed accuracy levels_
- _Adherence to defined performance level parameters (efficiency, quality etc.)_
- _Sharing standard methodologies and process ideas_
- _Identifies problem through audits or customer feedback._

**_ _**
- Qualifications we seek in you_
- Minimum Qualifications_
- _B. Com Or any other equivalent Graduate degree_

**_ _**
- Preferred Qualifications/ Skills_
- _Prior experience in Dispute/Chargeback/Fraud_
- _Prior experience in Retail Banking/Mortgage or Finance industry_
- _Prior exp. Preferably in voice_
- _Proficient in written and verbal English interpersonal skills._
- _Good knowledge of MS Office._
- _Ability to type between 40-60 words per minute with more than 90% accuracy._

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Noida_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Apr 12, 2024, 9:41:01 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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