International Voice Process Agent

4 weeks ago


Noida, India iEnergizer Full time

**We are hiring for US Voice Process in Banking Domain ( inbound process ).**

**Qualification: -** **Under Graduate/Graduate with min 6 months exp. in same domain.**

**Should be open for night shift. No cab facility will be provided.**

**5 days working.**

**Salary - 50k CTC**

**Responsibilities**:

- Review and analyze chargeback cases and identify potential fraudulent transactions based on provided documentation and information.
- Investigate suspicious activities and gather evidence to support fraud claims.
- Collaborate with clients and internal teams to resolve chargeback disputes and mitigate fraud risk.
- Conduct thorough research and analysis to identify patterns and trends related to fraudulent activities.
- Prepare detailed reports and documentation regarding fraud cases for internal and external stakeholders.
- Stay updated with industry regulations and best practices related to chargeback processing and fraud prevention.
- Provide exceptional customer service and support to clients throughout the chargeback process.
- Meet productivity and quality targets as per the defined metrics.

**Requirements**:

- Minimum 6 months of relevant experience as a Chargeback or Fraud Analyst in the banking sector (US/UK process).
- Strong understanding of chargeback processes, fraud prevention techniques, and banking regulations.
- Excellent analytical and problem-solving skills with attention to detail.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Good verbal and written communication skills.
- Under Graduate & Graduates

**Salary**: ₹45,000.00 - ₹50,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- UK shift
- US shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable with Night Shift ?
- Are you good in english verbal/written communication ?

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 6265150059



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