International Voice Process Agent
4 weeks ago
**We are hiring for US Voice Process in Banking Domain ( inbound process ).**
**Qualification: -** **Under Graduate/Graduate with min 6 months exp. in same domain.**
**Should be open for night shift. No cab facility will be provided.**
**5 days working.**
**Salary - 50k CTC**
**Responsibilities**:
- Review and analyze chargeback cases and identify potential fraudulent transactions based on provided documentation and information.
- Investigate suspicious activities and gather evidence to support fraud claims.
- Collaborate with clients and internal teams to resolve chargeback disputes and mitigate fraud risk.
- Conduct thorough research and analysis to identify patterns and trends related to fraudulent activities.
- Prepare detailed reports and documentation regarding fraud cases for internal and external stakeholders.
- Stay updated with industry regulations and best practices related to chargeback processing and fraud prevention.
- Provide exceptional customer service and support to clients throughout the chargeback process.
- Meet productivity and quality targets as per the defined metrics.
**Requirements**:
- Minimum 6 months of relevant experience as a Chargeback or Fraud Analyst in the banking sector (US/UK process).
- Strong understanding of chargeback processes, fraud prevention techniques, and banking regulations.
- Excellent analytical and problem-solving skills with attention to detail.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Good verbal and written communication skills.
- Under Graduate & Graduates
**Salary**: ₹45,000.00 - ₹50,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Night shift
- UK shift
- US shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you comfortable with Night Shift ?
- Are you good in english verbal/written communication ?
**Experience**:
- total work: 1 year (required)
Work Location: In person
**Speak with the employer**
+91 6265150059
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