Customer Service Executive

3 weeks ago

Mumbai, India Powder Pack chem Full time

**Job Title**: Customer Service Executive

**Department**: Customer Service

**Location**: Mumbai, India

**Company Description**:
Powder Pack Chemicals is a Mumbai-based company specializing in the trading of various chemicals. We provide high-quality products to clients across different industries, ensuring their specific needs and requirements are met. We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Executive. In this role, you will be responsible for handling incoming calls, processing orders, and ensuring timely delivery of materials to our valued customers.

**Responsibilities**:

- Handle incoming calls from customers, addressing their inquiries, and providing assistance in a professional and courteous manner.
- Process orders accurately and efficiently, ensuring that all required information is captured and entered into the system.
- Generate invoices based on the orders received and ensure timely dispatch of the same.
- Proactively follow up with the logistics team to obtain the status of material delivery and communicate it to customers, keeping them informed about the availability and estimated delivery times.
- Fill out Google forms with necessary details, such as order information, dispatch details, and attach the LR (Lorry Receipt) copy, ensuring accurate and complete information for internal and customer records.
- Maintain a high level of customer satisfaction by promptly addressing customer concerns and resolving issues to their satisfaction.
- Collaborate with the sales team to provide product information, update customers on order status, and address any inquiries related to product availability or specifications.

**Qualifications and Experience**:

- Minimum of a Bachelor's degree in any field.
- Proven experience in customer service or a related role, preferably in a manufacturing or distribution company.
- Strong verbal and written communication skills in English and Hindi (additional regional languages would be a plus).
- Proficiency in using computer systems and software, including MS Office and CRM tools.
- Excellent organizational and multitasking skills to handle multiple tasks simultaneously.
- Attention to detail and accuracy in order processing and documentation.
- Prior experience in order management and invoice generation is preferred.
- Knowledge of logistics and supply chain processes would be advantageous.

**Personal Qualities**:

- Strong customer service orientation with a friendly and helpful demeanor.
- Excellent interpersonal skills and the ability to communicate effectively with customers, colleagues, and other stakeholders.
- Patience and the ability to handle customer inquiries and complaints in a calm and professional manner.
- Problem-solving skills to address customer issues and find appropriate solutions.
- Proactive and self-motivated with a strong sense of accountability.
- Ability to work effectively both independently and as part of a team.
- Strong time management skills to ensure timely order processing and follow-up.

**Compensation**:
Please note that this job description is intended to provide a general overview of the responsibilities and qualifications for the **Customer Service Executive role**. The company reserves the right to modify the description based on business needs and to ensure alignment with the company's goals and objectives.

**Salary**: From ₹12,500.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Customer service (required)
- total work (required)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 8291293767
Application Deadline: 05/07/2023
Expected Start Date: 01/07/2023

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