Customer Service, Customer Service Executive
1 month ago
**About the Company
Position / Role: Customer Service Executive
Experience Required: 1 - 2 years
Location: Mumbai
Reports to: Head Communications
Industries Preferred: Customer service, support service, backend operations
Job Responsibilities:
- 1. Responsible to handle backend operations
- all communication and follow-ups
2. Responsible to look after customer service and address all the queries raised
4. Ensure that all the conversations are being followed up when required
5. Ensure complete co-ordination of content and communication to be given about DLC
6. Handle customer concerns and complaints in a timely manner
7. Inform clients of upcoming events
8. Establish a positive rapport with all clients and customers in person or via phone
9. Form reports based on client satisfaction statistics and helping their team to develop new skills
10. Fix appointments based on the availability of clients
11. Interact with customers to ensure they have a desirable and shareable experience
12. Conduct customer satisfaction surveys to understand what areas of the company's services need improvements
13. Cater to customer phone calls and divert the call to the relevant department for a more advanced form of query resolution
15. Deal with client issues and churn out an easy-to-follow solution
**Job Expectations**:
**Minimum Qualification**: Graduate
**Minimum Job Experience**: 1-3 years
**Reporting to**: HOD
**Travel**: No
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