Customer Service Executive

1 month ago


Mumbai, India Swiss Bake Ingredients Pvt Ltd Full time

**Job description**
- **Operational Responsibilities**:_

media.
- Providing product and service information to customers.
- Addressing customer complaints and resolving issues to the customer's
satisfaction.
- Identifying and escalating priority issues to appropriate team members or
departments.
- Maintaining accurate records of customer interactions and transactions.
- Collaborating with other teams, such as sales or technical support, to resolve
customer issues.
- Keeping up-to-date with product and service offerings and industry trends.
- Providing feedback to management to improve customer experience and service.

To be successful in this role, a customer support executive should possess excellent communication skills, both written and verbal, as well as strong problem-solving skills. They should be able to work well under pressure and in a fast-paced environment, and have the ability to multitask and prioritise tasks effectively. Additionally, a customer support executive should be empathetic and have a customer-centric approach to their work.

**Education & Qualification:

- **

**Min Qualification **:Higher Secondary

**Preferred Qualification **:Graduate

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Expected Start Date: 01/04/2023


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