Customer Service Executive
1 month ago
**Job description**
- **Operational Responsibilities**:_
media.
- Providing product and service information to customers.
- Addressing customer complaints and resolving issues to the customer's
satisfaction.
- Identifying and escalating priority issues to appropriate team members or
departments.
- Maintaining accurate records of customer interactions and transactions.
- Collaborating with other teams, such as sales or technical support, to resolve
customer issues.
- Keeping up-to-date with product and service offerings and industry trends.
- Providing feedback to management to improve customer experience and service.
To be successful in this role, a customer support executive should possess excellent communication skills, both written and verbal, as well as strong problem-solving skills. They should be able to work well under pressure and in a fast-paced environment, and have the ability to multitask and prioritise tasks effectively. Additionally, a customer support executive should be empathetic and have a customer-centric approach to their work.
**Education & Qualification:
- **
**Min Qualification **:Higher Secondary
**Preferred Qualification **:Graduate
**Job Types**: Full-time, Permanent
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- English (preferred)
- Hindi (preferred)
Expected Start Date: 01/04/2023
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