Cop Officer

2 months ago

Mumbai, India Shalom Human Resource Full time

**Virtual Relationship Banking-COP Officer**

**HDFC Bank**

**Min Experience**

0 year

**Max Experience**

1 year

**Notice Period**

Max 15 days

**Budget Type**

Total Budget

**Estimated Budget**

Total Budget (₹1.7L - ₹2.1L)

**Location: Mumbai**

**job details**

Position description: Ensuring that customers get world-class services and their needs are understood and

met through financial products that the Bank has to offer.

Primary Responsibilities:

- Customer Engagement: Continuous engagement with the portfolio customers mapped as per the

contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and pro-actively assessing customer needs.
- Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
- Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by the

respective VRM
- Sales: Right cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Acquiring & grouping of all related IDs of the Primary ID.
- Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.
- Ensure Staff are trained on product knowledge and requisite certifications.
- Income to be generated at a customer level.
- Interaction Quality: Achieve Quality benchmarks defined from time to time.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship

management.
- Audit and Service Quality Ensure all laid down system and process are followed as stipulated by

Audit and Senior Management
- Ensure accurate and timely submission of financial transactions & requests.
- Adherence to set processes of updating customer interactions in CRM next.
- MIS - Reporting: Ensure timely submission of Customer base review / reports as requested by

Central Team / Senior Management.

Additional Responsibilities:

- To engage regularly with the customers as defined by the contact policy and provide a Consistent

& a Superior Digital Experience. Ensuring that customers get world-class services and their needs

are u
- To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers

to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk

to the b
- Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines

and regulatory requirements are followed.
- So that the RM becomes the top of the mind recall amongst the customers in the catchment for all

their financial needs and services,
- thereby ensuring that the RM also achieves the key performance parameters set

Educational qualifications preferred
- Category: Bachelor's Degree, Master's Degree

Required work experience
- Industry: BFSI/Insurance
- Role: Fresher/Sales
- Years of experience: 0 to 1

**Required Skills**:

- Basic Banking
- Communication

**Required Skills**:
**Call HandlingCustomer NeedsResolution Of ComplaintsCustomer EngagementBFSIDigital BankingMISCross SellingFinancial TransactionsSenior Management**

**Job Type**

Full-Time

**Functional Area**

Information Technology

**Industry**

Banking

**Qualification**

Any

**Assignment Duration**

Full Time

**Capacity Required**

Full Project

**Work Location**

On-Site

**Job Types**: Full-time, Regular / Permanent

Pay: ₹170,000.00 - ₹210,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Application Deadline: 22/03/2023
- Health insurance

  • Virtual Relationship Banking-cop Officer-processing

    2 months ago

    Mumbai, India HDFC Bank Full time

    **Group Company**: HDFC Bank Limited **Designation**: Virtual Relationship Banking-COP Officer-Processing (BU93_1702_100073) **Office Location**: MIDC Andheri East Mumbai (Branch) **Position description**: **Customer Engagement** - Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of...

  • Virtual Relationship Banking-cop Officer

    2 months ago

    Mumbai, India HDFC Bank Full time

    **Group Company**: HDFC Bank Limited **Designation**: Virtual Relationship Banking-COP Officer (BU93_1702_100020) **Office Location**: MIDC Andheri East Mumbai (Branch) **Position description**: **Customer Engagement** - Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction...

  • Virtual Relationship Banking Officer

    5 days ago

    Mumbai, India SLPS Consulting Full time

    Hiring for virtual relationship banking officer for mumbai location. Role : cop officer Location :andheri east Experience: 0 to 1 year Skills: Excellent communication Salary : 15 k in hand + incentive Contact no : 7428735803 **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift **Education**: - Bachelor's...

  • Virtual Relationship Banking Officer

    2 weeks ago

    Mumbai, India Maan Source Full time

    HDFC Bank is looking for a Virtual Relationship Banking - COP Officer - Fresher to join their team in Mumbai. Job Title: Virtual Relationship Banking - COP Officer - Fresher Company: HDFC Bank Location: Mumbai Salary Range: 1.7 - 2.1 lacs per annum **Responsibilities**: - Continuously engage with portfolio customers as per contact policy - Handle calls...

  • Gold Loan Executive

    3 months ago

    Mumbai, India HDB Financial Services Limited Full time

    **Key functions will be**: - Coordinate with branch sales team and support BSM, SMs for lead conversion - Tele-calling / follow up on leads given by sales team and Corporate office - Coordinate customer walk in branch. Explain product details to customer and suggest scheme based on need analysis - Conduct self gold valuation and inform gold loan amount....

  • Banking

    1 week ago

    Mumbai, India We hire Full time

    Sales and Customer Service (Job Role : Virtual Sales Officer, COP, BDO sales ) WORK FROM OFFICE Location: Andheri ,Thane, Dombivali (Walk in interview) Age Criteria : upto 30 years Education : Graduation Required Salary : 12k to 18K For further details contact Sanika - 9326553928 **Salary**: ₹10,000.00 - ₹19,000.00 per month Schedule: - Day...

  • Sales Executive

    2 weeks ago

    Mumbai, India Wehire Talent Solutions Full time

    JOB DISCRETION Wehire Talent Solutions is hiring for Banking Sector *Sales and Customer Service* (Job Role : Virtual Sales Officer, COP, BDO sales ) *WORK FROM OFFICE* Location: Andheri ,Thane, Dombivali (Walk in interview) *Age Criteria* : upto 30 years *Education* : Graduation Required *Salary* : 12k to 18K For further details contact Sanika -...

  • Virtual Relationship Officer- Cop Officer

    2 months ago

    Mumbai, India Metconnect Infotech Pvt Ltd Full time

    **Educational qualifications preferred** - Category: Bachelor's Degree, Master's Degree **Required work experience** - Industry: BFSI/Insurance - Role: Fresher/Sales - Years of experience: 0 to 1 Salary : 1.7 to 2.2 LPA **Required Skills**: - Basic Banking - Communication **Mandatory skills**:Call Handling,Customer Needs,Resolution Of...

  • Virtual Relationship Banking-cop Officer

    2 months ago

    Mumbai, India MESA WELFARE FOUNDATION Full time

    **Job Type** Full-Time **Available Positions** 120 **Experience** 0 - 1 year **Functional Area** Information Technology **Required Skills**: **Call Handling** **Customer NeedsResolution Of Complaints** **Customer Engagement** **BFSIDigital** **Banking** **MISCross Selling** **Financial Transaction** **sSenior...

  • Company Secretary

    4 days ago

    Andheri, Mumbai, Maharashtra, India Orbit careers Full time

    **Job Title: Company Secretary** **Key Responsibilities**: - **CFO Work**: - Assist in corporate financial matters, including financial planning, budgeting, and financial reporting. - Collaborate with the finance team to ensure compliance with financial regulations and standards. - Support the CFO in strategic financial decision-making and analysis. -...

  • Mobile Cop Design Intern

    4 weeks ago

    Mumbai, India Mondelēz International Full time

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Matter.** As an organization we are committed to developing the next generation of Makers and Bakers. Joining us at an early career stage in our fast paced and ever changing environment will enable you to do more,...

  • Site Civil Engineer

    4 weeks ago

    Mumbai, India S MAHESHWARI & CO Full time

    Company DescriptionS MAHESHWARI & CO is a civil contracting firm with its registered office in Dahanu, Palghar, Maharashtra. The company has successfully executed construction contracts for various projects such as the construction of bridges major/minor/flyover and the construction of roads/buildings/boundary walls/VDC platforms/PEB structures. Its client...

  • Site Civil Engineer

    2 weeks ago

    Mumbai, Maharashtra, India S MAHESHWARI & CO Full time

    Company DescriptionS MAHESHWARI & CO is a civil contracting firm with its registered office in Dahanu, Palghar, Maharashtra. The company has successfully executed construction contracts for various projects such as the construction of bridges major/minor/flyover and the construction of roads/buildings/boundary walls/VDC platforms/PEB structures. Its client...

  • Site Civil Engineer

    1 month ago

    Mumbai, India S MAHESHWARI & CO Full time

    Company DescriptionS MAHESHWARI & CO is a civil contracting firm with its registered office in Dahanu, Palghar, Maharashtra. The company has successfully executed construction contracts for various projects such as the construction of bridges major/minor/flyover and the construction of roads/buildings/boundary walls/VDC platforms/PEB structures. Its client...

  • Site Civil Engineer

    1 month ago

    Mumbai, India S MAHESHWARI & CO Full time

    Company DescriptionS MAHESHWARI & CO is a civil contracting firm with its registered office in Dahanu, Palghar, Maharashtra. The company has successfully executed construction contracts for various projects such as the construction of bridges major/minor/flyover and the construction of roads/buildings/boundary walls/VDC platforms/PEB structures. Its client...

  • Site Civil Engineer

    1 month ago

    mumbai, India S MAHESHWARI & CO Full time

    Company Description S MAHESHWARI & CO is a civil contracting firm with its registered office in Dahanu, Palghar, Maharashtra. The company has successfully executed construction contracts for various projects such as the construction of bridges major/minor/flyover and the construction of roads/buildings/boundary walls/VDC platforms/PEB structures. Its client...

  • Training Head Strategic Verticals

    2 weeks ago

    Mumbai, Maharashtra, India Max Life Insurance Full time

    Administrative: Planning, scheduling, and executing all regular training programs for agents, agency leaders and employees Proactive planning for Induction programs for Agency Leaders, Employees or any special training programs, interventions and management development programs. Structured coaching interventions for AL, BDM, MLD & OH post induction...

  • Opening for Account Executive

    3 weeks ago

    Borivali East, Mumbai, Maharashtra, India Rivali park CCi Projects Pvt Ltd Full time

    **Roles and Responsibilities**: - Preparing Bank Reconciliation. - Reconciliation of the debtors' accounts. - Billing reports and collections reports on a monthly basis - Checking Contractors Invoices (before preparation of COP) once the bill is received by a Site Billing Engineer. - Petty cash disbursements, which include local office expenses - Making...

  • Virtual Relationship Banking

    4 weeks ago

    Andheri, Mumbai, Maharashtra, India Maan Source Full time

    HDFC Bank is looking for a motivated and customer-focused Virtual Relationship Banking - COP Officer. Join our team to help customers navigate their financial journey with innovative banking solutions. This is an excellent opportunity for freshers in Mumbai. **Primary Responsibilities**: Customer Engagement: Continuous engagement with the portfolio...

  • Training Head Strategic Verticals

    1 month ago

    Mumbai, India Max Life Insurance Full time

    Administrative: Planning, scheduling, and executing all regular training programs for agents, agency leaders and employees Proactive planning for Induction programs for Agency Leaders, Employees or any special training programs, interventions and management development programs. Structured coaching interventions for AL, BDM, MLD & OH post...