Virtual Relationship Officer- Cop Officer

2 weeks ago


Mumbai, India Metconnect Infotech Pvt Ltd Full time

**Educational qualifications preferred**
- Category: Bachelor's Degree, Master's Degree

**Required work experience**
- Industry: BFSI/Insurance
- Role: Fresher/Sales
- Years of experience: 0 to 1

Salary : 1.7 to 2.2 LPA

**Required Skills**:

- Basic Banking
- Communication

**Mandatory skills**:Call Handling,Customer Needs,Resolution Of Complaints,Customer Engagement,BFSI

ROLES AND RESPOMSIBILITY
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and pro-actively assessing customer needs.
- Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
- Ensure portfolio quality of relationship while racing considering eligibility.

**Salary**: ₹14,000.00 - ₹16,666.00 per month

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9279306185



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