Front Office Associate

7 months ago

Navi Mumbai Maharashtra, India Royal Orchid Central Grazia Full time

**JOB SCOPE SUMMARY**

Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.

**DUTIES & RESPONSIBILITIES**

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Royal Orchid Preferred Guest Loyalty Programme and provide recognition and benefits to all present members.

Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.

Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.

Book reservations for those guests who approach the Front Desk.

Must be able to walk and stand for the majority of the workday. Length of time of these tasks may vary from day to day and task to task

Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis

Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity

Talking and listening continuously in the process of communicating with guests, supervisors and subordinates.

Must have finger dexterity to be able operate office equipment such as computers, printers,10-key adding machine, multi-line touch tone phone, filling cabinets, FAX machines, photocopiers, and other equipment as needed.

**JOB KNOWLEDGE, SKILLS & ABILITIES**
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- Must be able to read and write to facilitate the communication process
- Require good communication skills, both verbal and written
- Must possess literacy of Microsoft Office & PMS
- Extensive knowledge of the hotel, its facilities and services
- Thorough knowledge of the city and its attractions
- Must be passionate about meeting the unique needs and request of each guest on a personal level
- Embraces continuous renewal - personally and professionally
- Understands basics of human psychology
- Must a good listener
- Intuitive and empathetic in nature
- Focused on how people “feel” during the customer encounter vs. a transaction-oriented interface
- Appear confident, well groomed and dressed in a smart casual manner
- Personality: warm, welcoming, smiling and pleasant
- Act with integrity
- Communicate effectively

**QUALIFICATION STANDARD**

Education: High school or equivalent education required. Bachelor’s Degree preferred.

Experience: Fresher /One year Front Office experience required.

Additional Skill required: N/A

**Job Types**: Full-time, Permanent

**Salary**: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**

+91 8369697009

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