Reservation & Ticketing Executive

4 weeks ago


Thiruvananthapuram Kerala, India ICD INSTITUTE FOR CAREER DEVELOPMENT Full time

As a Reservation Officer - Flight Ticket, you will be responsible for assisting customers in booking their flights, providing information on flight schedules, fares, and available services. Your primary goal will be to ensure a smooth and hassle-free booking experience for our clients, while also adhering to company policies and procedures.

**Responsibilities**:

- Provide accurate information on flight availability, schedules, fares, and promotional offers.
- Process flight reservations and issue tickets using our reservation system.
- Assist customers in selecting appropriate travel options based on their preferences and budget.
- Coordinate with airlines and other travel partners to secure the best possible deals for our clients.
- Resolve customer issues and complaints in a timely and professional manner, ensuring customer satisfaction.
- Keep abreast of industry trends, airline policies, and regulatory requirements to provide up-to-date information to customers
- **Requirements**:

- Proven experience as a Reservation Officer, Travel Consultant, or similar role in the travel industry.
- Excellent communication and customer service skills.
- Proficiency in using reservation and ticketing systems (e.g., Amadeus, Sabre, Galileo).
- Strong attention to detail and accuracy.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work shifts, including weekends and holidays, as needed.
- Knowledge of airline regulations, ticketing procedures, and geography.

Qualification
- Bachelor's degree in Hospitality Management, Tourism, or any other field.
- Certification in airline ticketing and reservations (e.g., IATA).

Multilingual proficiency is a plus not mandatory

**Benefits**:

- Competitive salary
- Paid time off
- Travel discounts

**Experience**:

- Travel Agencies: 1 year (required)
- Flight Ticket Reservation: 1 year (required)

Pay: From ₹12,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 15/05/2024



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